JPMorgan Chase (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The Firm is a leader in investment banking, financial services for consumer and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & CO. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under it J. P. Morgan and Chase brands.
Audit Department Description
The JPMorgan Chase Audit Department is accountable to the Audit Committee of the Board of Directors, the Office of the Chairman, executive management and regulators. Audit is charged with providing an independent evaluation of the adequacy and effectiveness of the overall system of internal control. The function works as a strategic partner to assist management in identifying and mitigating control risks and ensuring compliance with laws and regulations across the firm. Reporting functionally to the Audit Committee and administratively to the Chairman and Chief Executive Officer, Audit employs more than 1,000 professionals worldwide.
Audit Practices is responsible for maintaining and enhancing practices, policies and tools used by the Audit Department globally. This team centrally manages the Audit Department's core business processes, partnering with senior members of the department to continually enhance these functions. The primary responsibilities of the team include audit practices and supporting tools, quality assurance, internal and external reporting, department technology infrastructure and automated auditing support, training and campus recruiting.
This position encompasses the operations, coordination, communications, reporting and other responsibilities with the objective of offering a best-in-class training curriculum to the Internal Audit department. The individual will play a key role in influencing positive change throughout the department globally and will participate on other special projects, as applicable. This highly visible position will report to the Head of Audit Training & Analyst Development Programs.
o Set-up and administer courses and classes in the firm’s Learning Management System (LMS), including uploading digital content, closing rosters after sessions, updating learner training records, pulling completion status as requested, and other system administration tasks
o Manage training team inbox and resolve tickets submitted through the LMS
o Communicate with learners on training status and addresses learner questions about training completion and logistics
o Manage the Continuing Professional Education (CPE) submission process, including gathering and submitting required data/forms to Corporate Finance to qualify courses for credit and award that credit to participants
o Own the team’s budget tracker, inputting vendor invoice information and other spending timely, as well as escalating budget-related risks to manager
o Partner with Training Managers, as well as Conference Center, Audio/Visual and Facilities personnel to reserve classrooms and arrange logistics based on particular course requirements; follow-through on the day of training sessions to ensure requirements have been met
o Coordinate with Administrative Support staff to order supplies, arrange catering, assemble nametags and other preparatory tasks for upcoming training sessions
· Training Materials & Communications
o Partner with Training Managers to format and refine training materials in PowerPoint, with the goal of achieving maximum readability, aesthetic effectiveness and learner absorbtion
o Draft training enrollment, reminder and follow-up communications for targeted audiences
o Administer training team’s SharePoint site and LMS Landing Page, including adding links/highlighting new content, uploading materials to the training library and continuously updating the training calendar
o Compile summaries of course survey feedback for review by training facilitator(s) and management
o Represent the team on periodic, firmwide learning administration calls, raising concerns with the group and cascading key messages to internal team members
o Assist with Special Projects, including but not limited to gathering training data in response to regulatory requests and putting together training update slides, mandatory training completion status and other executive summaries for senior management
o Partner with Audit Metrics & Reporting team on monthly/quarterly training hours reporting and certification reporting, providing and preparing required data extracts and being the first point of contact for report-related questions
· General Responsibilities
o Positively and creatively influence department change
o Seek ways to increase efficiency and effectiveness of work performed
o Build and maintain key relationships across the Audit department, establishing a culture of engagement and adding value to the department
o Report/escalate potential issues in a timely manner to prevent recurrence and help to resolve issues
· A minimum of 3 years of experience in Training & Development or a related function
· Bachelor's degree
· Experience required in administering courses in a Learning Management System, utilizing survey software to build course feedback forms (Confirmit experience preferred), and in building/updating SharePoint sites
· Ability to manage directions from multiple Training Managers, effectively organizing, prioritizing and escalating conflicts timely
· Experience in a control-related function preferred (e.g., Risk, Compliance, Audit)
· Strong communication skills, both verbal and written
· Strong critical thinking and problem solving skills
· Strong project management skills; must be able to manage multiple projects concurrently
· Intermediate to Advanced Microsoft Office skills, particularly in Excel and PowerPoint
· Proven track record in building good working relationships
· Excellent attention to detail
· A demonstrated sense of urgency in completing work on time without mistakes
· Self-starter, able to independently research and network with peers firmwide to determine effective methods
· Enthusiastic, self-motivated, effective under pressure, and willing to take personal responsibility/accountability
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The firm invites all interested and qualified candidates to apply for employment opportunities.
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JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.