Apply Now    

CBS Business Banking Credit Operations Team Manager

Req #: 180008706
Location: Taguig City, 00, PH
Job Category: Credit
Potential Referral Amount: 15000 Philippine Peso (PHP)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.
It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.
JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.
Information about JPMorgan Chase & Co. is available at


Position Summary


The Role will be to directly supervise the credit monitoring team that is responsible for performing financial covenant calculations as well as review of loan agreement compliance.
The successful candidate will have loan origination/credit process experience, relevant operations management experience, focused attention to detail, excellent written and verbal communication skills, and a positive service-oriented attitude.
  • Regularly liaise with US and India counterparts and stakeholders on all process, capacity and operations issues 
  • Manage, coordinate and direct the daily operations of a unit of ten or more staff members, assigning their work and setting workflow priorities, introducing them to new procedures and tracking their performance
  • Handle exception items, resolve complex issues, review and recommend system modifications and monitor daily business and quality review of input., including employee time and attendance management, employee development, team performance management and tracking
  • Demonstrates professional behavior and teamwork, is dependable and adheres to company policies and procedures
  • Accepts other duties, tasks and projects as assigned

In this position, the Lead will also recommend human resources actions (hiring, terminations, salary actions and promotions), coordinate with management and team to resolve problems and work on special projects

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran


  • Proven track record of driving performance and working with cross functional teams
  • At least 3 years of relevant people management and operations management experience in a banking or financial services industry.
  • Understanding of commercial credit structure, loan documentation, bankruptcy and related issues. 
  • Able to assess and articulate risk associated with requested exceptions to established credit policies and procedures.
  • Strong problem solving skills:  able to analyze and articulate business issues and provide appropriate solutions
  • Finance or Business degree is preferred.

Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.