JPMorgan Chase & Co
. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and a worldwide employee base of approximately 240,000. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com
As the firm continues to we innovate products and services to help our clients succeed, we are also innovating how we manage performance to help our employees excel. Last year, the firm announced a new approach to Performance Development that reinforces what great managers and teams already do – bring out the best in their people by aligning on Priorities, checking in often, providing real time feedback and coaching year-round. A group of early adopters transitioned to the new approach last year, and the rest of the firm is transitioning this year.
It’s a big change for most of the firm – both philosophically and operationally. As a result, the Performance Development (PD) team has built an extensive change management strategy that focuses on upskilling employees, encouraging all to think and do things differently when it comes to Performance Development, and ensuring the operational elements of the new approach roll out smoothly and successfully. Throughout 2018 we’ll be implementing a range of stakeholder engagement, communication and learning activities, and we’ll continue our ongoing review/analysis of feedback and metrics.
The Learning Design Lead is a key member of the Performance Development Center of Excellence which is responsible for creating the strategy, resources and systems to support adoption of JPMorgan Chase’s new approach to Performance Development and evolution to a culture of feedback. The Lead sits within the Learning and Integration Team which is responsible for skill building required to support this change. This role partners heavily with the Communications Lead to ensure connection and integration of messaging and content.
In this position, you will lead the design, development and delivery of multi-media based learning solutions supporting employees, managers and HR teams. Specific responsibilities include:
Develop robust strategy and associated learning solutions to support awareness, behavioral change and skills development across leaders, managers and employees across all levels/ LOBs
Assess current state/needs per LOB and stakeholder group and determine solutions that resonate and can be further adopted to fit within existing frameworks /ways of doing things
Research market trends to influence strategy design on innovative tools, solutions and processes
Lead/produce training and resources (tools/tip sheets etc) that can be delivered via multiple channels (e.g., facilitated session/discussion, interactive self-directed on-line learning, stand-alone content web/print content)
Consult with key partners across LOBs to assist in developing local strategies to support skill building and behavior change in ways that resonate with the unique needs of that LOB
Manage the inventory of collateral/content and maintenance across intranet sites to ensure content is easily accessible by stakeholders at the point of need
Partner with related COEs (Centers of Excellence) across the organization to identify integration points and adapt/design content/processes/ approaches to ensure simple and effective connection for maximum impact