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Custody and Fund Services – Senior Project Manager – Executive Director

Req #: 180009212
Location: Hong Kong, , HK
Job Category: Investment Banking
Potential Referral Amount: 40000 Hong Kong Dollar (HKD)
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
The Custody & Funds Services (C&FS) business in Asia continues to invest heavily in its Global Fund Services (GFS) platform with a focus on three key pillars:
  1. Best in class fund accounting and data delivery capabilities leveraging global fund accounting engine and proprietary technologies for systematic deliverables to Asian clients
  2. Implementation of transformational system changes being deployed for global clients
  3. Significant enhancements to operational efficiency and control through investment in automation, workflow tools and using core technology to drive out user defined tools and manual processes 
Reporting into the GFS Product Development head for APAC, the senior project manager will be responsible for managing the 3-5 year roadmap for those functions, as well as the execution of each project within the functional roadmap. Supporting the project manager will be individual project managers and business analysts who deal primarily with project execution. These individuals will also have a direct reporting line responsibility to the senior project manager.
Key Accountabilities/Major Responsibilities:
  • Global functional alignment:
    • Each C&FS function is headed globally by a Product, Ops and Technology Leadership (POTL) group who set the direction, agenda, scope and milestones for each function
    • As a senior functional lead in Asia, you must ensure full integration and partnership with your global C&FS functional leads. This means a clear ongoing understanding of your function’s global scope, roadmap and key milestones for the year, plus a regular handshake to ensure the Asian requirements and scope items are well understood and appropriately prioritized.
  • Program Management
    • Ownership of the creation and maintenance of the 3-5 year roadmap for each of the functions within the functional grouping
    • Accountability to project sponsors and POTL leads both local and global for schedule, budget, and quality of all program elements across relevant functions
    • Own and drive execution of projects where a designated project manager is not in place
    • Act as the point of escalation and communications conduit to executive sponsors / program steering committee for your POTL functions, and conduct periodic briefings/status updates
    • Assist direct report project managers to organise projects from commencement to completion where you are not the direct project manager
    • Escalate decisions to executive sponsors or GFS Product Development head as necessary.
  • Team Management
    • Manage project pod or virtual team, consisting of Product Development project managers and business analysts, as well as Operations and Technology staff that you will not have management responsibility for
    • Align the various teams/team member expectations and deliverables to the needs of the relevant project
    • Manage overall project resources to meet project milestones
  • Relationships, Communication and Teamwork
    • Maintain effective working relationships with direct manager, business owner/sponsor, Project Team/Pod, global functional counterparts, senior management onshore and offshore and other key business stakeholders throughout Custody & Fund Services.
    • Ensure effective and regular communication with Manager, Project, Tech & Ops counterparts locally and globally, through various forums including Project Board, Project Steering Committees and showcases, and clear status reporting. 
  •  Navigating the Organisation
    Most key projects will span across many aspects of the CIB (and J.P. Morgan) organisations – both onshore and offshore.  Ensuring coordination across the various teams including Operations, Technology, Sales & Relationship Management, Product and Client Service is critical.

Knowledge and Experience Required: 

  • Very strong experience in project related roles within the financial services industry (preferably with Agile/Scrum methodology)
  • Clear understanding of pension & investment management middle-office and back-office activities, with a strong view of client needs in key Asian markets a key advantage
  • Effective team player with proven leadership capability across large and complex programs of work
  • Ability to manoeuvre within a matrix organisation to achieve project objectives
  • Ability to cope with multiple priorities in an ever changing environment
  • Highly motivated with a positive ‘can do’ attitude – adaptable, versatile and able to manage ambiguity
  • Strong interpersonal skills and ability to build networks across all levels/areas of the business
  • Well developed problem solving capability – drive issues through to resolution
  • Proactive in identifying and implementing change improvements – champion of change
  • Working knowledge of MS Office suite and other key project management tool

Formal Qualifications:  

  • Bachelor Degree, with Project Management certification an advantage
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