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CIB – Custody and Fund Services – Business Analyst - Associate

Req #: 180009206
Location: Hong Kong, , HK
Job Category: Investment Banking
Potential Referral Amount: 20000 Hong Kong Dollar (HKD)
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.  Further information about J.P. Morgan is available at
The Custody & Funds Services (C&FS) business in Asia continues to invest heavily in its Global Fund Services (GFS) platform with a focus on three key pillars:
  1. Best in class fund accounting and data delivery capabilities leveraging global fund accounting engine and proprietary technologies for systematic deliverables to Asian clients
  2. Implementation of transformational system changes being deployed for global clients
  3. Significant enhancements to operational efficiency and control through investment in automation, workflow tools and using core technology to drive out user defined tools and manual processes
Reporting into the senior GFS Product Development Lead for Asia, the Business Analyst will join a team of project managers and BAs and be responsible for understanding the current business needs of the GFS organization and the new system capabilities,  identify and reconcile the practical problems closing the gaps, and facilitate rapid change and innovation through one or more small to medium sized projects in the portfolio. These projects range from short duration of 1-3 months, to projects that can run for over 12 months and impact multiple business areas and/or clients.
Working in an Agile project delivery setting, the responsibilities include:
  • Business Analysis including:
    • Planning & Monitoring of requirements approach, stakeholder analysis, communication and progress
    • Elicitation, documentation and validation of requirements
    • Extraction and Communication of requirements, management of changes to requirements
    • Enterprise Analysis including business problem / opportunity and benefits case
    • Requirements Analysis including AS-IS process models, documentation of assumptions and constraints and Business impact analysis
  • Solution Design - Working with stakeholders and subject matter experts to identify potential high level solutions and conduct feasibility studies for solution options.
  • Solution Assessment & Validation – Working with stakeholders and subject matter experts to assess proposed solutions, define the transition requirements to move to the new solution,
  • Testing including creation of test strategy and test scripts and coordination of the execution of testing and sign off. Testing may include Unit Testing, System Testing, User Acceptance Testing and Post Verification Testing. Assessment of the business impact of defects and issues.
  • Change Management including creation of the implementation plan, coordination of implementation activities including user access, user guides, training manuals, delivery of training, control updates and sign offs
Contribution to project management activities including the project plan, risk management, resource planning and communication of progress.



Knowledge and Experience Required:
  • Business Knowledge and Expertise – experience of the custody operations, enabling interpretation of the regulatory requirements in the context of the business.
  • Project Delivery Experience – experience working within project management disciplines such as Agile
  • Industry Knowledge and Expertise – the ability to understand the bigger picture industry trends, risks and opportunities driving regulatory change.
  • Understanding of competitors and markets - can describe current industry “best practice” within areas of experience.
  • HiPortfolio experience would be an advantage
  • Data mapping and transformation experience would be an advantage
  • Excellent MS Office skills (Excel, Word, Project, Visio, Powerpoint, Outlook).

Formal Qualifications:

No specific formal qualifications are necessary, however attainment of academic qualification demonstrates commitment to continuous learning and development. Relevant qualifications would therefore include a accounting or finance related degree, and business analyst project certifications including CCBA & CBAP.

Behavioural Competencies:

  • Evaluation and Analysis - the ability to review information, identify trends, problems and opportunities and compile these for decision makers.
  • Influencing People - the ability to change people’s perceptions and motivate them to support an initiative and contribute knowledge, skills and/or resources.
  • Flexibility - the ability to adapt to the requirements of the assignment and make appropriate changes in style.
  • Time Management - the ability to manage your own work and the expectations of others.
  • Communication & Facilitation - the ability to match content, style and language to suit the audience and context, so maximizing understanding.
  • Document Writing & Presentations - the ability to convey in writing knowledge, decisions or ideas in a format which is easily understood by others.
  • Initiative – Proactively contributes to the goals of the team and addresses problems/opportunities without supervision.


Special Requirements:

Flexible working hours in order to meet regulatory deliverables and global time zones. This may include occasional late nights and weekends.
J.P. Morgan is a place for talented people from all backgrounds and perspectives because our clients come from all backgrounds and perspectives. We encourage a culture of inclusion, where everyone's opinion counts and all employees have the freedom to deliver their absolute best. This is why we work hard and invest in attracting and developing a diverse workforce. Learn more about our Business Resource Groups in how they help our employees build successful careers and reach their greatest potential.
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