Chase is the neighborhood bank for thousands of communities across the country. Chase serves approximately one out of every six Americans through more than 5,600 bank branches; 19,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities. Chase.com is the most visited banking portal in United States, and Chase Mobile users are growing at a rate of nearly 350,000 per month. With such a broad range of consumer businesses, the mission at Chase is quite simple: to be industry leader in customer experience. Chase has more than 160,000 employees across the world to help achieve this goal.
Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.
Chase is seeking a highly organized and motivated VP, Digital Project Manager to help build out the end-to-end digital account opening experience. In this role, the candidate will be instrumental in helping to drive Chase’s evolving online and mobile experience to enable customers to shop, apply, and set up their products and services easily from the convenience of wherever they are and however they choose. This team will focus on the consumer business but also partner with other business groups in order to ensure a consistent Chase experience.
This role will be responsible for managing multiple medium to large scale, complex projects and initiatives cross-functionally from initiation through post implementation and providing overall direction for project requirements, priorities and deadlines as well as organizing, building and directing the activities of project teams to ensure quality and timeliness of project completion. You will resolve project conflicts with affected management and resolve any other process and project issues to ensure that projects are completed according to time and budget schedules and the objectives conform to Agile and Waterfall standards to meet partner needs. The ideal candidate is a structured, highly-organized individual who can flexibly adapt plans for changing realities, and has superior collaboration & communication skills.
Key Responsibilities Include:
Manage multiple projects simultaneously
Clearly communicate project scope and details to senior executives as well as project team and stakeholders
Facilitate project tracking and required reporting
Actively manage project risks and issues to properly identify escalate and drive to resolution
Deliver weekly progress updates to leadership
Lead business resources to deliver projects on time and with quality
Partner closely with Product Managers and Go-To-Market team as well as Technology to provide required support to achieve project goals