GTI is actively seeking a Desktop Support Tech to support. Position is responsible for providing high-level technical support to all technology platforms. Frequently anticipate problems and analyzes ways to mitigate the risk. Primary Role is to ensure all issues are resolved within the established SLA, which includes a mixture of hardware/software/operating system support. Core activities include effective production support including accurate problem identification, ticket documentation and customer/vendor dialogue. Follow JPM controls guidelines.
Candidate must be driven. Will need extensive experience with Microsoft Active Directory, Microsoft desktop applications and Microsoft Outlook as well as day-to-day troubleshooting and resolution of technology problems. This includes troubleshooting various business critical applications and various delivery methods Virtual Desktop (VDI), Blackberry/GOOD Mobile support, wireless and guest networking.
Daily problem resolution activities include: troubleshoots problems that involve trade-offs between cost containment and/or timeliness of service. Articulates the business value and impact of advanced technical and non-technical information with ease and the ability to know when to escalate issues or trends. Provides effective production support including accurate problem identification, ticket documentation and customer/vendor dialogue. Documents small-to-medium scale projects and delivers with minimal supervision. Often consulted by peers and is recognized as a positive leader and frequently provides feedback and recommendations to management. Demonstrates the ability to learn new technologies quickly in a self-driven manner along with strong analytical, planning, problem-solving and decision-making skills.
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