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Production Support Analyst L2

Req #: 180006973
Location: Columbus, OH, US
Job Category: Technology
Potential Referral Amount: 3000 US Dollar (USD)

As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.


Consumer & Community Banking (CCB) Production Management is accountable for maintaining the production environment for all of our Chase businesses including Chase.com, mobile banking, retail branches, lending and customer service. Our Vision is to deliver an “always available” customer experience, where change is executed seamlessly in an automated and simplified environment. We are made up of high-performing teams with business and technical expertise partnering across the organization to drive continuous improvement, using ITIL-based processes and practices.



Responsibilities Include:
  • Supports the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application and data issues and issues resolution or escalation
  • Develops deep analytical thinking using root cause analysis, management communication and client relationship management in partnership with Infrastructure Support team members
  • Collaborates to ensure all production changes are made in accordance with lifecycle methodology and risk guidelines
  • Manages activities related to maintenance of the application systems that are running the daily operations of the firm
  • Oversight for the creation and maintenance of application Service Level Agreements, root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members
  • Manages the production changes made in accordance with lifecycle methodology and risk guidelines and data management

Strong Level 2 Production Support skills for multiple applications in a primarily UNIX environment. Ability to lead and coordinate timely issue resolution activities for critical applications in partnership with other technical resolvers from database, web service, network, storage, OS system admin, application developer, and management teams. Experience with Java, UNIX OS and scripting, SQL query, System Analyst, web services, monitoring, documentation, change control, troubleshooting, and process improvement.
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