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Business Support & Operations Processing Specialist - Global Supplier Services Operations

Req #: 170122851
Location: Columbus, OH, US
Job Category: Corporate Staff
Potential Referral Amount: 0 US Dollar (USD)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at


Global Supplier Services Operations is responsible for the global procurement processes, payment of vendor invoices, reimbursement of business travel & entertainment expenses, processing & reporting of corporate fixed assets and all associated taxes. GSSO comprises of Source to Pay Operations, Fixed Assets & Accounting operations, Travel & Entertainment, Indirect tax operations managed out of onshore and offshore hubs.


This position will work in a fast paced high volume team that is responsible for the management of new supplier/maintenance requests via the Global Supplier Portal resulting in new supplier set up for SAP and Oracle (based on country location).   This is a global support role that that will also support additional supplier requests via Ariba for the creation of contract workspaces.  Certain supplier requests will also be required to appear in Ariba for procuring goods and services that will require Ariba mapping in SAP or Oracle. This role also includes participating in identifying process improvements, developing enhancement request requirements, writing test scripts and test execution.   

Primary Responsibilities (not limited to):


  • Reviewing and assessing the tax information provided by US suppliers is appropriate
  • Determining what tax information is required by foreign suppliers and ensuring the correct information has been provided
  • Analyzing existing supplier data when creating new requests to ensure supplier mappings are accurate
  • Processing supplier requests received via the Global Supplier Portal
  • TIN Validation on all new requests
  • Tax documentation review
  • Contract Workspace creation as needed
  • Mapping of suppliers for Ariba as needed
  • Meeting 24-48 SLA timeline to process requests
  • Ensure quality of work is accurate and pass the monthly internal audit reviews
  • Submitting invitations to suppliers on behalf of end users
  • Trouble shoots issues on the supplier portal with internal JPMC employees and external suppliers
  • Minimum of 2 years experience in data processing, procurement or accounts payable
  • Minimum of 2 years experience in a customer service or an operations environment
  • Personal computer skills with proficiency in Word, Excel, SharePoint, and web based systems.  1+ years of Ariba (ePurchase) or Concur experience is a plus
  • Knowledge of SAP and Oracle supplier details preferred
  • Tax documentation background helpful
  • Creates business processes and procedure
  • Strong attention to details
  • Ability to problem solve and troubleshoot issues on your own                
  • Builds strong client relationships                    
  • Strong written and verbal communication Skills
  • Run and analyze reporting data
  • Able to adapt to change easily
  • Works in team environment as well as individually
  • Exhibits strong organization skills and effective time management
  • Self starter with leadership qualities who consistently acts with a sense of urgency  and can work with limited guidance and direction from others
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