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Home Lending - Business Analysis Manager - Plano,Texas

Req #: 170123656
Location: Plano, TX, US
Job Category: Operations
Potential Referral Amount: 0 US Dollar (USD)


Business Analysis Manager is a Vice President position that is responsible for an MIS support function for the Mortgage Servicing line of business. The function includes business intelligence and operational reporting and analytics solutions that drive achievement of business goals, process improvement and control initiatives.  The candidate must have a strategic thought process in leading development of business intelligence and data solutions to solve complex business problems. An ideal candidate would also have progressive advancement in leadership and proven track record of data-related projects that have resulted in improved performance, controls and profitability.
Essential Job Functions:
Working the Business Units to evaluate, analyze and map business processes to develop solutions that provide accurate, consistent and reliable data and report delivery. Partnering with several divisions including IT, Project Management, Risk, Finance, Quality Assurance, Business Controls in planning and executing on strategic business initiatives. Designing and executing on solutions for operational reporting to support process controls, pipeline management, monitoring productivity and ad-hoc analysis. This includes development and maintenance of regular reports, dashboards and presentation decks. Partners with stakeholders to develop and adhere to data quality and timeliness standards.
General Skills and Knowledge
  • Proactively looks for ways to improve processes and procedures
  • Prioritizes and manages in ways that use resources effectively
  • Is decisive, communicates findings and issues and proposes solutions to business executives
  • Stays abreast of trends and industry best practices
  • Sets high standards for performance for self and others
  • Differentiates performance and recognizes rewards based on merit
  • Effectively prioritizes and delegates work
  • Develops others through coaching and mentoring. Fosters positive motivation, balances adaptive and tactical performance.
  • Is viewed as confident and trusted advisor to supported lines of business
  • Produces clear and succinct written and verbal communications and knows how to think through and frame messages for different levels of audience
  • Sponsors and develops preventive processes and strengthens the control framework and monitor potential process failures or weaknesses.
  • Upholds reputation of the firm at all times and exemplifies the highest standards
  • Possesses conflict resolution, change management, project management and cross functional leadership skills
Specific Qualifications and Skills
  • Bachelor’s degree or plus in Business, Finance, Mathematics, Statistics, Computer Science or other related fields .
  • Five to Seven years mortgage servicing experience
  • Three to Five years of team/function management
  • Excellent analytical skills with close attention to detail.
  • Excellent people skills and drive to get things done.
  • Customer service, team and goal-oriented, enhanced by a high sense of urgency
  • Ability to present a professional image and demeanor to internal and external customers
  • Ability to develop and deliver presentations
  • Knowledge of mortgage servicing business processes and industry practices
  • Strong knowledge of Windows (Word, Excel, Access, PowerPoint),
  • Strong knowledge and proficiency in SQL programming languages  and Business Intelligence applications
  • Knowledge of sound data modeling and architectural principles
  • Ability to develop and prepare business analysis and recommendations
  • Excellent analytical and problem solving skills
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