The online and mobile channels for Chase currently support more than 32 million active customers; 9 million customers interact with us daily, making Chase the most visited banking portal in the US. Within Consumer and Community Banking, the Digital IT team is responsible for setting and executing strategies that align with business objectives and drive innovation across Chase Online and Mobile, helping to establish the best Digital banking customer experience in the industry.
Within this fast-paced, high-talent Digital IT organization, the Emerging Payments Project Management Organization is the primary point of contact for Digital IT projects. The Delivery Management team is seeking high energy, autonomous, motivated leaders to assume the role of Service Delivery Manager to create and communicate reporting materials that will be used to make decisions and improve the Delivery Management organization.
As a Service Delivery Manager, you will provide high quality technology solutions that address business needs by creating / managing dashboards and other reports that will improve the productivity of the Delivery Management teams. This position requires a high level of Clarity and MS Excel expertise, MS SQL, PL SQL, Crystal report and SharePoint skills. This position will mainly consist of data collection from many different sources and analysis of results. You will be responsible for presenting the findings and making recommendations to different groups for their action. In order to maximize effectiveness, you will need to have strong communication skills as you will work closely with other groups both within and outside of Delivery Management. You will utilize Clarity, MS SQL, PL SQL, Crystal report to design and develop dashboards and reports.
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JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.