The Vendor Manager is a member of the Translations Services Team. This team's core objective is improving customers' in-language experiences with Chase by ensuring that all translations are clear, consistent, credible, and reflect the company's brand through language and tone of voice. The Vendor Manager is responsible monitoring and managing the relationship with third-party providers (TPP) that provide translation support to Chase. This role works closely with the Workflow Operations Manager, Vendor Ops and Quality Manager. In addition, this role will support monitoring TPP adherence to process and controls requirements. The desired candidate must thrive in a fast-paced environment, have excellent process, organizational, technical, and problem-solving skills, and be able to juggle multiple priorities, with the added analytical ability to drive continuous improvement, identify when issues need to be escalated and have excellent communication skills.
Vendor Management –
TPP Adherence –
Financial Oversight -
· Some experience with Foreign Language- SPANISH PREFERABLE (Proficiency not required, but exposure preferred)Attention to detail
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