JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.
It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.
JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.
Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/
The Auto Finance Documentation and Funding team processes documentations for customer Auto loans, which includes phone interactions with auto dealerships & other support functions within Chase Auto Finance.
The Documentation & Funding Team Manager will have the responsibility of managing a team of 12 - 15 analysts. Some of the responsibilities will include:
As a Team Manager, the selected candidate:
Responsible for leading a team of Doc Analysts and ensuring service level and Quality standards are met.
Managing and/or participating in various process improvements and re-engineering initiatives.
Resolve problems that affect the quality of service or efficiency.
Do manager exception processing, queue management, and QC audits.
Develop and maintain a high performing team, fostering a culture of enthusiasm, low attrition rate, and employee satisfaction.
Take escalated calls.
Lead/participate in managing daily strategies to meet SLA goals.
Must have background in a back office environment
Knowledge and experience in usage of DOS based systems is a plus
Experience with US Auto Industry is preferred
High energy and strong leadership abilities.
Strong organizational & proven time management skills.
Outstanding communications skills, both written and oral.
Ability to work closely with others to achieve functional goals.
Excellent coaching and mentoring skills.
Strong analytical and problem solving skills.
Able to work in any shift including weekends.
Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.
Sign in to our application system to continue your job search or update your profile.
Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.
The firm invites all interested and qualified candidates to apply for employment opportunities.
Need disability related assistance?
If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.
Click here to view the "EEO is the Law" poster.
Click here to view the "EEO is the Law" supplemental poster.
Click here to view our U.S. Pay Transparency Policy.
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.