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Global Service Operations - Scheduling Operator – Mainframe (Hyderabad)

Req #: 170116541
Location: Hyderabad, AP, IN
Job Category: Technology
Potential Referral Amount: 50000 Indian Rupee (INR)
J.P. Morgan is a leading global financial services firm, established over 200 years ago:
o We are the leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management.
o We have assets of $2.5 trillion and operations worldwide
o We operate in more than 100 markets.
o We have more than 243,000 employees globally.
Our wholesale businesses include J.P. Morgan’s Asset Management, Commercial Banking and the Corporate & Investment Bank which provide products and services to corporations, governments, municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and families.
Our corporate functions support the entire organization and include the following functions: Accounting, Audit, Finance, Human Resources, Operations, and Technology.
J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.
                                                                                                                                                                                                                                                                                                                                          The Technology team at our GSCs service all Lines of Business and Enterprise Technology in helping build and operate innovative industry leading solutions. The breadth of capabilities within the Technology team at the GSC enables it to support the firm in leading edge areas such as Digital, Big data analytics, Robotics & Machine Learning.
Global Technology Infrastructure (GTI) Service Operations (SO) is responsible for service support and delivery for JPMC’s technology infrastructure. GTI SO provides global, coordinated diagnostic and support across service disciplines - servers, storage, database, scheduling, web hosting, middleware & messaging, multimedia, monitoring, security, incident and problem management.

Global Scheduling aligned to GTI SO’s Critical Infrastructure Operations tower is responsible for maintaining a stable and resilient operating environment for all Scheduling Systems across Distributed, Large Mid-range and Mainframe platforms. The customer base of this service discipline is global within JPMC across all lines of business and is mainly represented by application support and application development teams. Support to the Scheduling Service is provided on a 7 X 24 X 365 basis utilizing a follow-the-sun operating model. Strategic global operations locations include Columbus, Whippany/Jersey City, Bournemouth and Singapore.

Job Descriptions:

This person is typically part of a team of 20+ Scheduling operators spread out strategically in the global operations centers and is responsible for batch job promotions, changes activation and level one & two incident resolution; additionally this person may be required to participate in various internally initiated or externally cross-impacted application project encompassing batch design, review and eventually leading to implementation to support the business development throughout lifecycle. This individual plays an important role supporting deployed hardware and software. During production incidents this individual is responsible for assisting with resolution and communication while adhering to corporate incident/problem management procedures. For this opening the individual is expected to be proficient on two of the widely deployed schedulers – CA7, ZEKE and Control-M (scheduling tools); distributed scheduling knowledge is a plus.
  • Maintain effectiveness and efficiency of the Scheduling Infrastructure
  • Resolve incident tickets according to established corporate processes and procedures
  • Participate in problem reviews (root cause analysis) including document actions and results
  • Provide analytic response to customer queries and service requests
  • Independently develop technical solution with business impact/focus consideration
  • Perform Scheduler maintenance activities including real and scheduled tests of disaster recovery with minimal supervision
  • Be part of a on-call roster, rotate regularly with other team members
  • May need to work on weekends subject to business requirement
  • Communicate effectively across peer and upwards on High Priority incidents
  • Demonstrate general but sound understanding of distributed computing technology, interaction and integration including but not limited to domain authentication, security services, networking, database, storage and backup, change and configuration management
  • Holder of Bachelor's degree in an Engineering or Computer/Information Systems discipline, or 2-year technical degree with 5 years of Scheduling/Operation/Engineering experience
  • Has at least 5 years of solid technical experience and minimal 3 years in scheduling
  • Proven technical/scheduling knowledge of CA7, ZEKE or Control-M (Mainframe)
  • Exposure on Control-M (Distributed), Autosys and Robot is a plus
  • Experience with problem/incident management resolution tools such as Resolve and Peregrine
  • Understanding of change management procedures and tools and ITIL best practices
  • Demonstration on strong UNIX Shell / Perl scripting, TSO (Time Sharing Option), JCL (Job Control Language), JIL, HTML, XML is a plus
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