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Business Analyst - Real Time Communications

Req #: 180002309
Location: Columbus, OH, US
Job Category: Technology
Potential Referral Amount: 3000 US Dollar (USD)
As an experienced Business Analyst, your mission is to help lead our team of innovators and technologists toward creating next-level solutions that improve the way our business is run. Your deep knowledge of design, analytics, development, coding, testing and agile best practices will help your team raise their game, meeting your standards, as well as satisfying both business and functional requirements. Your expertise in various technology domains will be counted on to set strategic direction and solve complex and mission critical problems, internally and externally. Your quest to embracing leading-edge technologies and methodologies inspires your team to follow suit. And best of all, you’ll be able to harness massive amounts of brainpower through our global network of technologists from around the world.

We are recruiting Business Analysts eager to deliver best-in-class real-time communication features including cognitive digital agents, live person-to-person chat features, messaging capabilities, and video calling features.  You are going to change the way we interact with our customers. You will be responsible for developing, enhancing, and designing a world-class digital communication experience for our customers, alongside a team of world-class developers, designers and software architects. You will design and build the next generation of Real-time applications using leading edge technologies, with a focus on telephony, automation, and Web RTC.  You will work with product managers and UI/UX designers to create a secure, seamless communication experience via the customers’ channel of choice.


This role requires a wide variety of strengths and capabilities, including:
  • BS/BA degree or equivalent experience
  • Analyzes business requirements to understand the business needs and to determine how systems and applications can best functionally fulfill those needs
  • Combines knowledge of what the business wants with knowledge of how the systems are built and used to create functional design and write user stories for a given application
  • Serve as the primary liaison between the Business, Architecture, Development and Testing teams throughout the project life cycle
  • Strategizes with the business for the optimization of system processes; Identify efficiencies and ways to improve BAU design and system flow
  • Identifies, assesses, and documents business requirements, recommending business priorities, and advising business on options, risks, and costs
  • Schedule and lead requirements & JAD sessions with stakeholders; gather testable system requirements and translate them into use cases in user stories & gherkin
  • Analyzes impact of proposed solution across the business and develops use cases to demonstrate the business requirements to the technology teams
  • 5 + years of experience in information technology with an emphasis on Technical Business Systems Analysis
  • Demonstrated ability with gathering and analyzing Business and Data Requirements across multiple applications and technologies throughout the full SDLC of projects
  • Self-starter who with a proven track record in analytical thinking, problem solving and communication and experience in dealing with both senior executives and their teams
  • Style that promotes a culture of collaboration and teamwork
  • Strong written and verbal communication skills combined with solid project management ability
  • Ability to manage to tight deadlines with a mind-set for flexibility
  • Prior knowledge / experience using JIRA is a plus, along with advanced knowledge in Agile SDLC  
  • Able to properly document (functional & technical) source to target mappings, process flows, and business requirements. Solid facilitation skills to gather the necessary information to document and/or develop a plan - strategic/tactical
  • Strong organizational and multi-tasking skills are critical
Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits.  You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers
When you work at JPMorgan Chase & Company, you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies.  In 14 technology hubs worldwide, our team of 40,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, Cyber security, machine learning, and cloud development.  Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Company we value the unique skills of every employee, and we're building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies around the world, we want to meet you.

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