As a Mobile Solutions Application Manager, you will work with business and IT leadership to understand IT business strategy and their implication to application(s) under responsibility. You will be accountable to Business and Technology Management for end to end application scoping, planning, development, implementation and post-implementation maintenance and support. You will prioritize and manage development and implementation of enhancements/changes; oversee installations and Release Management including the final production acceptance review and signoff; manage the issue resolution process for any application production problems; and oversee Operations Monitoring and Capacity Management. You will also oversee formal performance testing process; help manage the relationship with internal and external services vendors to ensure superior service delivery for all application core technologies; work with Application Developers and Business Managers to define and monitor Service Level Agreement's and negotiate appropriate support commitments for existing products; and interact with BITL Manager team and client users to understand and prioritize demand and suggest enhancements. Aditionally, you will manage business baseline technology budget for application - related activities, approve ad hoc, non application - related spending and seek ways to reduce baseline application — related costs.
You will manage individual workload and work of team to deliver to agreed upon project milestones; identify/mitigate risks to delivering solution on time; and act as a team leader, providing support and a review point, for Project Managers and Developers - may be responsible for one or more teams. You will oversee activities of junior Application Managers, as applicable and provide individuals with constructive feedback as it pertains to team performance; coach staff in technical matters and delivering on other job-related responsibilities; conduct performance reviews, appraisals and personal development planning with each team member; and promote effective teamwork and resolve interpersonal issues.
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