JPMorgan Chase’s Corporate Investment Bank (CIB) Learning & Development organization is recruiting a Learning Operations Specialist to join a dynamic and innovative global team committed to delivering quality training programs. Working in close partnership with the regional Talent and Development teams to ensure the successful delivery of projects, the successful candidate must be professional, confident and have experience with the end-to-end organization and execution for multiple events. This role is based in Singapore and will report to the South-East Asia Head of Learning and Talent Development.
1. Support the regional Learning & Talent Development Manager in the full spectrum of learning and talent management activities, to ensure flawless program coordination, administration and execution.
2. Tasks include:
a) Relationship Management: Interact with internal stakeholders, vendors and employees as a representative of the Learning and Development function. Conduct briefings, facilitate events and open sessions where appropriate.
b) Marketing and Training Communication: Draft and communicate course announcements. Create and manage calendar invites, and manage trainee enquiries. Monitor class enrollment, ensuring optimal number of participants.
c) Training Event logistics support: Ensure end-to-end training logistics support. Room reservations and logistics requirements, multimedia setup, conference and event management. Handle on-ground classroom management (materials, room set-up / facilities), and manage virtual training events, travelling to external training locations where required.
d) Vendor support: Communicate with vendors to ensure successful delivery. May include training venue and location details, flight and accommodation arrangements. Arrange vendors’ building/security access.
e) Manage the Learning Management System: Manage, create, update and maintain records, generate reports, address user-related enquiries on the system. Support the global learning operations team on required tasks where appropriate.
f) Expense management: Manage, track and process training-related invoices, contracts and agreements. Record program expenses via tracking system and reconcile against the budget.
3. Participate in regional and global projects as necessary, assist in regional onboarding and new hire orientation.
2+ years’ experience with training support, event planning or equivalent in a corporate environment for a major company or other complex, matrixed organization.
Demonstrated success with managing complex logistics for multiple programs/events.
Experience with performing in a multi-cultural, diverse and fast-paced environment; adjusting readily to shifting priorities and rapid change with composure
Strong work ethic – reliable, productive, cooperative, self-disciplined, trustworthy, accountable. Recognizes when it’s appropriate to deliver more than expected, and embodies principles that guide work behavior leading to consistently producing high-quality and accurate work.
Collaborative partnership with global team members and ability to work productively in virtual team environment.
Superior analytical and decision-making skills, combined with the ability to think innovatively.
First-class client service, interpersonal and team skills. Effective verbal and written communication skills suitable for a corporate environment.
Solid technical skills, with the ability to learn new systems and interact with multiple systems, and knowledge and experience with Microsoft applications – Excel, Outlook, Sharepoint, and Word.
Sound organization and time management skills, with the ability to serve multiple clients at all levels, prioritize requests and negotiate deadlines.
Excellent attention to detail to produce accurate and high-quality reports/materials.
Learning management system experience would be preferred