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HR Data Management, Project Manager

Req #: 180001663
Location: Newark, DE, US
Job Category: Human Resources
Potential Referral Amount: 0 US Dollar (USD)


JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at


Corporate Human Resources plays an integral role in designing, implementing, and managing global initiatives across the firm.  The functional areas within Corporate HR include global Recruiting, Training, Talent and Development, Career Management, Diversity, Compensation, Benefits, Employee Relations, Technology, Finance and HR Service Delivery ( HRSD). Our Human Resource professionals within these areas are among the most talented and innovative in the industry. They take a proactive approach to identifying and proposing solutions to organizational challenges, often working side by side with business managers to attract, manage and retain high-potential talent. Through a focus on continuous improvement and long-term success, Corporate HR helps refine our corporate culture, define our firm wide vision and reinforce our reputation as a world-class employer.

Human Resources Service Delivery (HRSD) is a best-in-class global HR service delivery organization of approximately 650 people, servicing the entire global population of JPMC, currently totaling over 240,000 employees worldwide, in 60 countries. HRSD provides vital services in the area of Payroll, HR Call Center (accessHR), Employee On and Off Boarding, Data Management, Benefits Administration and Project Management. HRSD supports the firm in achieving its strategic priorities by leveraging the core principles that define the group’s culture and provide the basis for planning and decision-making in all areas: Superior Employee Experience; Operational Excellence; Efficient Global Coverage and Commitment to our People.


The HRSD Global Data Management Operations ensures employee records are appropriately created, stored, used, retained and destroyed in support of a firm-wide document management governance policy and framework.


Role Summary


 The Project Manager works as a liaison among HR business and technology stakeholders in order to elicit, analyze, communicate, and validate requirements for changes to business processes and information systems. The role is responsible for understanding and analyzing business requirements for specific record imaging needs, translating business requirements into functional specifications, and verifying that solutions meet the requirements. This is done through research and fact-finding combined with a basic understanding of applicable business processes, systems, and industry requirements. Also recommend business priorities and advise the lines of business of options, risks, and costs. The Project Manager will also participate in all phases of a project including initial project planning, functional specifications definition and documentation, process analysis, estimating and implementation.


Key Responsibilities: 
  • Build understanding of business needs, how the products/services are built and how the records and data are managed and used to create functional design solutions
  • Engage with regional counterparts to drive consistency of practice across the geographies
  • Define and manage project scope, objectives, approach, timelines, and deliverables; align stakeholders and coordinate partner support teams to same
  • Facilitate user testing by writing test cases, running demonstrations, overseeing defect resolution, creating appropriate documentation (testing guides, progress reports, etc.) and obtaining proper sign-off

  • Prepare standard and ad hoc management reports and presentations for assigned projects

  • Ensure quality of project results




  •  Bachelor's Degree or relatable experience
  • 3-5 years of project management experience

  • Experience managing multiple projects simultaneously

  • Demonstrated  written and verbal communication skills
  • Capacity to think laterally and convey an understanding of the big picture

  • Effective analytical, problem solving and decision-making skills

  • Escalates issues quickly and helps to resolve; solution focused

  • End-to-end User Acceptance Testing experience

  • Strong Microsoft Office skills with proficiency in Excel, Word, and PowerPoint & Visio

  • Prior experience in document management processes and tools is a plus. (e.g. Enterprise Imaging and Scanning Systems, Captiva / IBM FileNet / Content Management On Demand)

  • Business Objects / SQL experience preferred

  • Agile experience a plus



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