The CCB Analytics group uses Big Data tools to understand the behaviors & preferences of our Customers and Specialists. We use this information to identify trends, opportunity-areas, and anomalies within our businesses. Once these anomalies are identified, we conduct deep dives into the data to understand the true root cause(s), and make specific recommendations to the businesses for how to improve Customer Satisfaction, Employee Satisfaction, and Profitability. As a Business Analyst II, you will be responsible for understanding the business, and the data supporting it. You will create and maintain analytical insights using speech phonetics, combined with telephony data & operational data. You will make recommendations for new metrics, process improvements, and improved customer experiences. You will be expected to self-identify opportunities and areas of study that lead to significant improvements in business operations. You will performing reporting duties and provide strategic leadership, fostering a highly productive & collaborative culture.
An ideal candidate for this role will meet the following qualifications:
Artifacts will be reviewed
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