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Application Support Analyst

Req #: 170125275
Location: Tampa, FL, US
Job Category: Technology
Potential Referral Amount: 3000 US Dollar (USD)
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.
 
Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone.
 
As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.

 

 

As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next
 
Within Chase, Chase Paymentech is a leading provider of merchant services, offering proprietary platforms that enable integrated solutions for all payment types, including credit, debit, prepaid stored value and electronic check processing as well as digital, alternative and mobile payment options.
 
This Commerce Solutions Merchant Certification analyst will assist with the build & ongoing support of Commerce Solutions merchant certification environment. This role will establish best practices for certifying merchant authorization, settlement, reporting, and onboarding needs and ensure quality and consistency of deliverables as enhancements are implemented across the Commerce Solutions’ portfolio.
 
Roles and Responsibilities:
  • Provide ongoing support of applications and systems at agreed service levels.
  • Participate in the Incident Management and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting.
  • Implement monitoring of the certification environment and take corrective actions as required
  • Track incidents by using a global call logging system (Service Center), and ensure these incidents are resolved in a timely fashion.
  • Perform trending on ticket volumes to identify areas for improvement.
  • Coordinate certification platform upgrades with the Development and Infrastructure teams
  • Work with the Release Management/Database Administrators to deploy software releases in the Certification environment.
  • Work with Application Development Management on daily workload automation schedule including upkeep of exclusion list
  • Maintain knowledge base of known defects and issues
  • Analyze infrastructure and application trends in effort to manage capacity demands
  • Review controls for audit compliance and correct gaps
  • Ensure that all changes are processed according to Change Management policies and procedures.
  • Coordinate new product offerings into the environment; build out of hardware; interfaces
  • Be engaged with client discovery sessions; work with technology on code deliverables if applicable
 
  • Minimum 3+ years PowerMart Informatica skills
  • Minimum 3+ years Oracle SQL skills
  • Minimum 3+ years technical research and analytics skills
  • Minimum 3+ years in an Application support focused role
 
Preferred skills:
  • 3-5 years of hand on experience in Oracle, Java, SharePoint, Linux, Windows, Citrix, WebLogic, Actuate, PowerMart
  • Experience in PowerMart/Supporting ETL processes that read from and writes to different databases desired.
  • Experience in using SFTP, FTP, NDM processes and writing shell scripts.
  • Experience with Control-M scheduling tool.
  • Strong database skills and understanding of SQL programming
  • 3-5 years of experience providing application support
  • Strong troubleshooting skills required
 
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