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VP Digital Strategy Product Manager - Digital Consumer Banking

Req #: 170123383_2
Location: Wilmington, DE, US
Job Category: Digital
Potential Referral Amount: 0 US Dollar (USD)

 

Chase:
Chase is the neighborhood bank for thousands of communities across the country. Chase serves approximately one out of every six Americans through more than 5,600 bank branches; 19,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities. Chase.com is the most visited banking portal in United States, and Chase Mobile users are growing at a rate of nearly 350,000 per month. With such a broad range of consumer businesses, the mission at Chase is quite simple: to be industry leader in customer experience. Chase has more than 160,000 employees across the world to help achieve this goal.
 
Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.
 

The successful candidate is a leader who thinks holistically about both business and technology, and manages large-scale initiatives in a dynamic environment.  This strategic, results-oriented leader will help a growing team to manage programs through the product lifecycle, use expertise to guide the organization to new opportunities, and leverage experience to get the job done.  The ideal candidate is a structured, highly-organized individual who can flexibly adapt plans for changing realities, and has superior influencing / relationship management skills.

 

Key Responsibilities:
  • Lead large, complex, and highly-visible initiatives that have significant financial, reputational or regulatory risk
  • Requires deep and broad subject matter expertise (and the willingness to learn / dive into new content areas) 
  • Provide primary management, leadership, influence and oversight to ensure alignment to strategic roadmap objectives – while building a collaborative environment with business leads, IT, and other partners
  • Assist business units by acting as the digital thought leader for strategic roadmap activities:  turning strategic plans into programs, identifying project framework, defining resource needs, and navigating demand / resourcing processes
  • Direct cross-organizational teams through product lifecycle from ideation thru delivery, including executive approval, program / process management, and quality and timely completion of efforts
  • Execute each program in the strategic portfolio, including quickly escalating key issues/recommendations to Senior management for resolution
  • Identify program-level dependencies, resourcing gaps, key issues and present recommendations for resolution
  • Demonstrate superior judgment to mitigate risk, and fosters an environment where risk/control issues are escalated and trends are anticipated and identified
  • Build a cohesive team through strong communication, team involvement, and strong leadership
  • Communicate effectively with Senior leaders to enable collaboration, decision-making, and transparency
  • 10+ years in product management, digital transformation, or related experience
  • Prior experience in financial services industry preferred; Consumer Banking a plus
  • Experience managing new product launches / transformation efforts
  • Experience managing complex business demand processes, technical programs, and third parties
  • Strong executive presence; comfortable interacting with and presenting to all levels of management
  • Strong ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
  • Strong influencing and partnership / collaboration skills to drive cross-functional teams
  • Ability to productively work in a matrix management organization
  • Bachelor’s degree required with strong academic credentials
  • Positive, team-oriented attitude and inspiring leadership skills a must
  • Comfortable with leading change management
  • Travel requirement:  approximately 25%
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