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Delivery Manager III

Req #: 170117100
Location: Wilmington, DE, US
Job Category: Marketing/Communications
Potential Referral Amount: 0 US Dollar (USD)
Job Description
The Marketing Services Vendor Management team is responsible for third party oversight of strategic vendor relationships supporting the Consumer & Community Banking business.  This includes ensuring compliance with Third Party Oversight, internal policy and regulatory requirements. 
The Delivery Manager III position will perform as the Super Delivery Manager for highly complex third party relationships and is responsible for ensuring business controls, relationship management, and daily oversight of the vendors operations on behalf of the business.  This includes accessing, analyzing, communicating and managing financial, operational, and regulatory and reputation risk.   In addition, this position will have centralized team responsibilities for the Vendor Management Team. 
Delivery Management – Digital vendor support
  • Act as the Super Delivery Manager for the portfolio of engagements across multiple lines of business
  • Responsible for understanding requirements, both contractual and non-contractual, including service levels, and managing the third parties to those requirements.
  • Responsible for partnering with Sourcing/Procurement, Marketing, Operations, other Lines of Business to develop or update contracts.
  • Responsible for monitoring and managing suppliers through operational and contractual oversight throughout the TPO Lifecycle (On-boarding, Steady State and Disengagement) under the guidance of CCB SOS (Supplier Oversight Services) and the Corporate Third-Party Oversight (CTPO) framework.
Financial Oversight Team Lead (Concept Reviews, Budget, PO’s, Invoicing)
  • Prepare and present all new business concept review requests on behalf of the team.
  • Prepare and deliver all budget requests to finance on behalf of team, represent during finance spend approval meetings.  
  • Management of all purchase orders and invoicing on behalf of the team and business owners as well as ensuring accurate tracking and reporting.  Responsible for invoice reconciliation.
  • Responsible for accurate spend management tracking and reporting for team.
  • Responsible for consolidated team contract pipeline reporting.  
Application oversight and support
  • Functional understanding of managed Vendor applications and the business needs
  • Digital knowledge of complete Adobe Suite
Risk Management (Audits, RCSA, Action Plans, Procedures, IT controls)
  • Perform and manage successful assessments of vendor financial, operations, and risk trends and develop and implement appropriate action plans on behalf of vendor management team.
  • Responsible for partnering with internal Audit, Operational and IT Risk Assessors to identify risks and manage all remediation plans to established timelines.
  • Assess issues identified and develop recommendations to strengthen internal controls and reduce operational risks.  Utilize knowledge of business to level set the issues and escalate as appropriate to the senior management team.
  • Work with the team to ensure thorough, complete and accurate documentation of critical processes across the business area.  Manage the documentation, tracking, reporting and storage of control evidence, risks and action plans. Assist in accomplishing all key deliverables, reporting, dashboards, attestations, etc. as required to ensure a controlled operating environment.
  • Interact with vendors to provide and review feedback pertaining to process improvement opportunities and action plans.
  • Represent vendor management team for Risk Control Self Assessment (RCSA) with multiple team members, to ensure risk is appropriately assessed, scope and testing is appropriate; issues have been escalated and cleared with management.
  • Team lead on building internal policies and procedures ensuring banking and consumer regulations/laws, in order to implement necessary enhancements/improvements to minimize the risk.
    Ensure appropriate evidence requirements and tracking for audit requests
    Lead to work with IT risk managers for I/O and ADM application support activities. 

  • Understanding of the digital landscape in order to translate technical components and services to develop contracts with best in class pricing and effectively manage supplier performance
  • Experience with creative, marketing and document management solutions
  • Digital knowledge - prior experience with the Adobe product suite a plus
  • Technical acumen, strong knowledge of the application functionality and business supported needs
  • Understanding of application architectural diagrams and data flow
  • Strong written and verbal communication skills and ability to influence and collaborate across organizations and present to executive leaders; comfortable presenting to executive audiences.
  • Critical thinker with strong problem-solving skills, negotiating and analytical skills.
  • Ability to summarize facts, variables, alternatives, and potential outcomes to assist decisions-making.
  • Strong project management capabilities and excellent verbal and written communication skills.
  • Translates vision into strategy
  • Develops innovative programs to support strategies and business goals
  • Takes accountability for on-going projects
  • Enables high performance among team members
  • Serves as a subject matter expert to clients
  • Builds ROI framework and uses data to optimize/refine plans
  • Successfully manages challenging situations, emerging as a respected leader and advisor
  • Helps build functional marketing capabilities for the firm
  • Communicates clearly and often about priorities, the controls agenda, and desired behaviors
  • Manages people and resources efficiently and appropriately
  • Supports a climate where people of diverse backgrounds and their opinions are valued
  • Thorough knowledge of Microsoft Office suite.
  • Detail oriented with proven ability to question assumptions and identify opportunities within existing practices and results driven.
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