JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambition is to position Chase as the undisputed leader in digital financial services and payments and to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.
The online and mobile channels for Chase currently support more than 32 million active customers; 9 million customers interact with us daily, making Chase the most visited banking portal in the US. Within Consumer and Community Banking, the Digital IT team is responsible for setting and executing strategies that align with business objectives and drive innovation across Chase Online and Mobile, helping to establish the best Digital banking customer experience in the industry.
The Business Systems Analyst (BSA) team within Digital Technology plays a pivotal role in the success of the organization, bridging the gap between the development, design and product management teams. The Scrum Business Systems Analyst (sBSA) is the heart of the BSA team, working closely with our technology partners to groom detailed stories for our development teams to execute. The sBSA is team player, problem solver and detail-oriented person.
Strategizes with the business for the optimization of system processes; Identify efficiencies and ways to improve BAU design and system flow
Analyzes business requirements to understand the business needs and to determine how systems and applications can best functionally fulfill those needs
Combines knowledge of what the business wants with knowledge of how the systems are built and used to create a functional design and write user stories for a given application
Serve as the primary liaison between the Business, Architecture, Development and Testing teams throughout the project life cycle
Identifies, assesses, and documents business requirements, recommending business priorities, and advising business on options, risks, and costs
Schedule and lead requirements /JAD sessions with stakeholders; gather testable system requirements and translate them into use cases in Functional Specification Documents and user stories
Conducts in-depth research to determine if solutions to business requirements currently exist within or outside the business unit, and if not, whether new effective solutions are feasible
Analyzes impact of proposed solution across the business and develops use cases to demonstrate the business requirements to the IT (Information Technology) Team and Quality Assurance Team
Work closely with the Integration System Test team to ensure all identified scenarios are properly tested and defects are resolved and a quality end user product is delivered
Bachelor’s degree and 5+ years of IT and Systems Analyst work experience (Masters and/or 7+ years experience for Lead BA)
Minimum 5+ months of programming experience (including academic, internship, co-ops, work study programs or independent research projects)
Must have excellent communication, interpersonal, and analytical skills
Must have the ability easily assimilate information and learn new applications and processes
Experience in Agile SDLC strongly preferred
Advanced knowledge of Microsoft Office tools like MS Word, MS Excel, and MS PowerPoint and process flow charting tools like Visio
Experience with worksheets /data sets, writing VLOOKUP formulas, manipulating data with PivotTables, and presenting results using power point presentations a must
Must have a solid ability to analyze complex system requirements and present findings to both internal and external stakeholders in a simple and comprehensible manner
Must have excellent writing skills, with solid experience in writing functional and technical specification documents and detailed user stories
Must have a good understanding of the defect management and resolution process using defect management tools like HP ALM and JIRA
Experience with System Integration interfaces i.e. Soap UI ; XMLs; File Transfer mechanisms
Advanced knowledge in Agile SDLC and JIRA tool is a strong preference
Prior experience in Enterprise Imaging and Scanning Systems like Captiva / IBM FileNet / Content Management On Demand is a definite plus
Prior experience in financial / banking institutions and knowledge of various financial business processes is a plus
Strong hands-on knowledge of various ERP business applications, business processes, and system processes
Knowledge of document management processes and tools is a plus
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Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.
The firm invites all interested and qualified candidates to apply for employment opportunities.
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JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.