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Merchant Services - Data Visualization, Data Strategy

Req #: 170125317_1
Location: Tampa, FL, US
Job Category: Product Management
Potential Referral Amount: 0 US Dollar (USD)
JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone.   For more information, go to

Merchant Services is the global payment processing business for JPMorgan Chase & Co.   Merchant Services is the world’s leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm’s new digital wallet that makes mobile transactions simple, safe and rewarding.  Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.
Chase Merchant Services is embarking on a major business modernization program for industry leading user experience.  A major deliverable in that program is a new Data Lake that will reside in JPMC’s Big Data infrastructure along with improved data visualization capabilities.
The Data Visualization, Data Strategy role is to make general business intelligence widely available to the Merchant Services clients and business units.  This will be accomplished by standing up data visualization using Tableau as the strategic tool of choice, facilitating the creation of both dashboards and standard reports.  This is a core piece of the wider strategy of democratizing data and make it easier to consume where it provides the most value.
Success rests on strong data visualization capabilities, interactive development style with high user engagement, and respect for robust controls.
The business modernization program is run from the ground up in an agile mode.  That means that at the core, well-formed user stories are what delivers success. 
  • Create dashboards and standard reports in Tableau, building off the Merchant Services data infrastructure
  • Lead the establishment of a controlled and robust environment for data visualization
  • Identify and prioritize opportunities where data visualization will deliver value
  • Engage with a large set of stakeholders while creating and maintaining a single backlog of work
  • Work closely with technology to ensure the right data infrastructure is in place
  • Act as the proxy Product Owner for the stories delivered
  • Bachelor's degree required, advanced degree preferred
  • Minimum of 5 years of product or related experience
  • Passion for data and the convergence of technology and business value through Big Data.
  • Experience in creating dashboards and reports using Tableau (or similar)
  • Strong technical skills, including understanding of data management technologies
  • Specific experience from data centric environments using SQL databases and open source technologies such as Hadoop, Spark, Hive and Impala
  • Experience in writing user stories and epics in JIRA and supporting materials in Confluence
  • Experience interacting with a variety of user groups, with proven ability to positively influence people at a variety of levels
  • Proven success in presenting to delivery teams, focusing on key messages and clear delivery
  • Must have strong analytical and problem solving skills, positive self-starter with proactive approach
  • Excellent time management and prioritization skills
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