The goal of the CCB Controls - Automated Testing team is to work identify automation opportunities and successfully deliver solutions which assist with assessing, validating, and managing operational risks across CCB. The team supports all CCB Control teams including CCB Operations, Banking Centers, Mortgage, Card Services, Commerce Solutions, Business Banking, and Chase Wealth Management. When automation efforts helps identify opportunities for improved controls, the team will work closely with the control officer for that area to escalate concerns to senior management, and assists with driving improvements, operational efficiency, and/or organizational alignment. To ensure the ongoing effectiveness of controls, the team may also participate in key change activities and projects to provide consultation on control impacts.
The team leverages automation techniques and tools to (1) improve the understanding of the business environment, products, and services; (2) assist with improved methods for the evaluation of controls; and (3) improve testing relating to the Risk and Control Self-Assessments (RCSAs) and Quality Assurance (QA). In partnership with the control officers across CCB, the team provides business and data analytic support including designing requirements, performing one-time analysis, assisting with annual control testing, performing data mining to understand the business, and automating re-occurring testing.
The Business Support Manager will lead a team of business analysts in identifying opportunities to improve the effectiveness and/or efficiency of control testing through the use of automation. He/She will identify automation targets, closely monitor and oversee projects, and develop metrics and scorecards to measure and report on accomplishments. The manager will coordinate activities with the Functional Control Officers and other teammates on the Automated Testing team to complete the work.
Candidate must have strong knowledge of Operational and Enterprise Risk Management along with a strong knowledge of key CCB related business functions and processes. Must have strong project management skills and ability to develop business solutions and requirements. Must have demonstrated ability to develop and maintain effective relationships with senior and mid-level management to communicate status updates and issues. Candidate will participate on task forces and special projects, as assigned.
10+ years in Financial Services with progressively increasing responsibilities
Operational Risk, Enterprise Risk, and/or Audit experience
Project and/or Program Management background and experience required
Detailed knowledge of a core CCB business areas along with compliance and control requirements
Prefer experience with technical solutions including the following: linear programming, SQL-based tools, SharePoint, Business Intelligence tools, File management.
Experience working with mid and senior-level business management
Bachelor’s degree required; Industry certifications preferred
Demonstrated ability to maintain effective client and peer relationships.
Strong leadership and relationship building skills with the ability to network.
Strong communication (verbal and written) and project management skills.
Ability to motivate and influence others.
Ability to deal with difficult issues and provide constructive and direct feedback.
Excellent organizational and time management skills
Strong problem solving skills.
Ability to apply business knowledge to new situations.
Flexible and adaptable in response to changing demands.
Excellent data analysis skills leveraging Microsoft Office toolset (Excel, PowerPoint, Word, Visio)
Ability to quickly comprehend information from oral and written documentation
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