Apply Now    

Consumer & Community Banking - Oversight & Controls - Control Officer (Automated Testing Manager - Business Support) - Vice President

Req #: 170118755
Location: Columbus, OH, US
Job Category: Operations
Potential Referral Amount: 0 US Dollar (USD)
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at


The goal of the CCB Controls - Automated Testing team is to work identify automation opportunities and successfully deliver solutions which assist with assessing, validating, and managing operational risks across CCB.   The team supports all CCB Control teams including CCB Operations, Banking Centers, Mortgage, Card Services, Commerce Solutions, Business Banking, and Chase Wealth Management.   When automation efforts helps identify opportunities for improved controls, the team will work closely with the control officer for that area to escalate concerns to senior management, and assists with driving improvements, operational efficiency, and/or organizational alignment.  To ensure the ongoing effectiveness of controls, the team may also participate in key change activities and projects to provide consultation on control impacts. 


The team leverages automation techniques and tools to (1) improve the understanding of the business environment, products, and services; (2) assist with improved methods for the evaluation of controls; and (3) improve testing relating to the Risk and Control Self-Assessments (RCSAs) and Quality Assurance (QA).  In partnership with the control officers across CCB, the team provides business and data analytic support including designing requirements, performing one-time analysis, assisting with annual control testing, performing data mining to understand the business, and automating re-occurring testing.




The Business Support Manager will lead a team of business analysts in identifying opportunities to improve the effectiveness and/or efficiency of control testing through the use of automation.  He/She will identify automation targets, closely monitor and oversee projects, and develop metrics and scorecards to measure and report on accomplishments.  The manager will coordinate activities with the Functional Control Officers and other teammates on the Automated Testing team to complete the work. 


Candidate must have strong knowledge of Operational and Enterprise Risk Management along with a strong knowledge of key CCB related business functions and processes.  Must have strong project management skills and ability to develop business solutions and requirements.  Must have demonstrated ability to develop and maintain effective relationships with senior and mid-level management to communicate status updates and issues.  Candidate will participate on task forces and special projects, as assigned.  


Required Experience

  • 10+ years in Financial Services with progressively increasing responsibilities

  • Operational Risk, Enterprise Risk, and/or Audit experience

  • Project and/or Program Management background and experience required

  • Detailed knowledge of a core CCB business areas along with compliance and control requirements

  • Prefer experience with technical solutions including the following:  linear programming, SQL-based tools, SharePoint, Business Intelligence tools, File management.

  • Experience working with mid and senior-level business management

  • Bachelor’s degree required; Industry certifications preferred

Required Skills

  • Demonstrated ability to maintain effective client and peer relationships. 

  • Strong leadership and relationship building skills with the ability to network.

  • Strong communication (verbal and written) and project management skills.

  • Ability to motivate and influence others.

  • Ability to deal with difficult issues and provide constructive and direct feedback.

  • Excellent organizational and time management skills

  • Strong problem solving skills.

  • Ability to apply business knowledge to new situations.

  • Flexible and adaptable in response to changing demands.

  • Excellent data analysis skills leveraging Microsoft Office toolset (Excel, PowerPoint, Word, Visio)

  • Ability to quickly comprehend information from oral and written documentation

Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.