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Operations Supervisor - Document Management Services

Req #: 170124400
Location: Hyderabad, AP, IN
Job Category: Admin & Facilities Services
Potential Referral Amount: 20000 Indian Rupee (INR)
Global Business and Document Services (GBDS) is the corporation's primary print production and distribution unit for JPMorgan Chase. GBDS consists primarily of two departments, Print and Mailing services.
GBDS seeks a Mail & Printing Lead / Business Analysis that will work as part of a team focused on the various disciplines that support the management in India and APAC region.
Hyderabad Mail & Printing Lead / Business Analyst will report to the India GBDS Location Manager.  They will be the point of contact for the implementation of Mail & Printing initiatives in Hyderabad and also provide analytical focus to all GBDS functions in the India location.  This role will work in partnership with Regional Mail & Printing leads and Regional GBDS Business Manager to ensure global strategies, processes and procedures are implemented where appropriate.  They will develop and implement strategies domestically and ensure all standard operating procedures and corporate policies are in place for these functions. 
Position Responsibilities :
Primary contact for implementation of operational objectives, programs, policies and initiatives, liaising and coordinating with Regional Print & Mail teams and Location Managers to ensure successful roll out.
  • Primary contact for Audit & Compliance to ensure controls are in place for these functions.
  • Review current operating procedures and identify inefficiencies and then develops initiatives and solutions
  • Coordinates training and education sessions for these functions.
  • Financial Analysis
  • Risk & Controls
  • Policy & Compliance
  • Business Information Reporting.


  • Lead and drive delivery of core GBDS functions - Manage Print Service, Mail / Courier Distribution projects and mass print production responsibilities range from design to deployment.
  • Gaining a comprehensive understanding of existing solution capabilities and influence design and  solutions for new opportunities
  • Detailed data gathering and end to end solution analysis regarding digital document archival
  • Key input to business benefits of any proposals to build out capabilities
  • Close collaboration with internal parties, including product management, product solutions, operations, technology, risk and compliance to ensure that commercial benefits are realized at least in line with the business case (and to identify obstacles preventing the realization of business cases)
  • Close collaboration with internal clients
  • Ensure/construct detailed current and end-state process maps/process flows as required
  • Create and maintain structured project management documentation in line with the requirements of the GBDS Project Management Lifecycle
  • Provide regular verbal and written status updates as required by different stakeholders
  • Support the testing teams throughout testing definition and execution
  • Establish, agree and maintain cross functional support processes for all technology solutions implemented that are GBDS owned
  • Provide continuing support for all GBDS delivered solutions
  • Other invoices processing and charge out support
  • Back up for other GBDS services
  • Legal & Regulatory: Requirement from Ministry of Environment and Forests (MoEF) on eWaste,
  • Increased focus on security access administration for GBDS staff primarily for Print Production & SmartPrint staff

    • At least 5 + years in the financial industry‚Äôs corporate service area. Experience in the field of Manage print services, Document Management solutions, Document archival, Mail & Courier.
    • Project management and MIS Analysis are a plus
    • Strong communication and relationship building skills: partnering with internal clients, coordination with outsourced vendors, and good communication within the team
    • Proven project management skills, preferably with a focus on document management or digital document creation and processing
    • Experience of managing small to medium sized projects through to successful delivery
    • Ability to work and communicate effectively with senior stakeholders.
    • Flexibility, leadership and personal excellence with strong implementation and communication skills.
    • Strong people management skills and team management experience.
    • Background in document composition would be beneficial
    • Ability to work as part of a team delivering and managing change in a fast paced environment.
    • Ability to prioritise different projects and align deliveries
    • Lean Six Sigma experience would be beneficial (green belt or above) 
    • Formal Project Management qualification
    Required Skills
    • Leadership: be personally accountable for achieving key milestones on the product development & Delivery roadmap
    • Initiative: be able to move product initiatives forward in a cross-functional and matrixed organizational model
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