Apply Now    

Application Support - Windows, SQL Server

Req #: 170124219
Location: Chicago, IL, US
Job Category: Technology
Potential Referral Amount: 3000 US Dollar (USD)
JPMC Corporate Investment Bank (CIB) Banking Technology team is seeking a quality conscious, technical, analytical person, to function as a technical support analyst in the Production Management organization.  The successful candidate will be responsible for responding to and resolving production incidents across the banking technology products. The candidate will work with development, project management, product management, business project directors, QA, client implementation, audit, IT Risk, Client Tech Support Staff, and other support groups for both Production and test environments.
The Production Support Analyst will be expected to assist in resolving incidents in a timely manner, through effective root cause analysis and solution identification. The candidate will see incidents to resolution and follow through of solutions. The candidate will develop level of expertise on the assigned applications as well as the associated physical and logical infrastructure. The individual will collaborate on an ongoing basis with other production support analysts and developers. They will also be engaged in analysis, design, testing, debugging, and implementation of enhancements to existing systems.
The essential functions of the position include:
INCIDENT MANAGEMENT- mitigate, facilitate, coordinate, escalate, and document impacting incidents. Determination of root cause, implement action plans to prevent reoccurrence.  Complete assigned action items with in prescribed timelines. Prioritize issue queue, assign issues for resolution, and provide feedback to Call Center. Identify reoccurring issues, and through process improvement mitigate and reduce the number of incidents, maintain and produce status reports on incidents.
MONITORING AND AUTOMATION - accountable for monitoring applications, jobs, file transfers and processes. Assist in establishing pro-active processes for monitoring, issue avoidance, and improvement of customer service.
PROJECT SUPPORT- actively engages in assigned projects to ensure timely completion without incidents.
This position is part of a 24x7x365 organization, it involves on call rotation covering the full week including weekends.
  • Minimum BS degree in Computer Science or Equivalent work experience
  • Minimum 5 years technical experience in Web based technology environments and related dependencies between platforms, database, and application levels. (UNIX, SQL, WINDOWS, are plus)
  • Experience in the support of real time transaction processing applications
  • Experience in Windows, Power shell, Active Directory, JAVA (core and frameworks)
  • Experience in Oracle, and SQL server databases is a plus
  • Knowledge of windows server, group policy, OS is a plus
  • Working knowledge of agile development is a plus
  • Experience in enterprise incident management practices, monitoring and performance tools.
  • Ability to quickly receive and process information, make appropriate risk based decisions.
  • Excellent communication skills, both oral and written
  • Effective issue management skills, problem identification, root cause analysis, and solution recommendation/implementation.
  • Self-confident, self-directed, ability to work with various levels of staff and management.
  • Excellent time management skills
  • Ability to remain calm, work in a fast paced, at times pressured environment, and balance competing priorities.
  • Strong global team member, interaction with staff and clients to achieve business goals.
  • Intense personal commitment to mission, values, and goals of the organization.
  • Experience with J&B Software Products (TMS, JBaide)

  • Experience with TIS Software Products (EFlow)

  • Experience with Hyland OnBase workflow product


***Permanent Residency (Green Card) or US Citizenship required***

***Candidate must have resided continuously (without any breaks) for at least 7 years in US***

***Requires Federal Government clearance***

Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.