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Card Services - Strategic Business Analysis Manager, VP

Req #: 170122842
Location: Wilmington, DE, US
Job Category: Marketing/Communications
Potential Referral Amount: US Dollar (USD)
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.comChase Consumer & Community Banking serves nearly 60 million households and 4 million small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice.  Chase Card Services consists of two businesses: Consumer and Small Business and Commercial Card. The No. 1 credit card issuer in the U.S. based on loans outstanding.
 
Consumer and Small Business offers a broad array of credit cards to meet the needs of individual consumers and small businesses. Our portfolio includes Chase-branded credit cards - Sapphire, Freedom, Ink and Slate as well as co-branded credit cards offered in partnership with well-known brands and organizations, including AARP, Amazon, Disney, Marriott, Southwest Airlines, United Airlines, and many others in the United States and Canada.
 
The POS Fraud Strategy Manager will perform quantitative and qualitative analysis on the Ink Portfolio to mitigate fraud exposure while optimizing the customer experience in terms of reduced opportunities. Expectations include assisting in developing, maintaining, and improving strategies, processes and procedures within the assigned function, conducting complex analysis and providing accurate and concise results with recommendations to management in order to minimize fraud losses or prevent unnecessary customer disruption. Primarily use advanced tools and techniques to perform assigned work. You would work with a number of Chase internal departments, external vendors and card associations to develop strategies to mitigate fraud losses. This position provides an excellent opportunity for an individual who thrives in a fast-paced and team-oriented environment where strong analytical skills, business acumen, and superior communication skills are leveraged to support our company's ability to deliver world class fraud detection and customer centric solutions to its customers. 

Responsibilities:
  • Proactively seeks, finds and recommends opportunities to improve customer experience, processes, policies and profit for our company.
  • Provides accurate and concise results and presents findings, recommendations and presentations to Senior Management.
  • Proactively finds work/analysis that helps us achieve our goals.
  • Expected to work on multiple projects with limited guidance.
  • Effectively mentors other analysts within same risk team and other risk teams to help them develop their risk management skills and knowledge.
  • Bachelor's degree in a quantitative discipline; Math, Finance, Statistics, Economics or equivalent work/training is required; advanced degree is preferred.
  • Minimum of 8 years of related analytical or fraud management experience.
  • Strong analytical, technical and statistical skills are must.  Ability to synthesize / analyze diverse information, develop and recommend strategies, and make decisions.
  • Strong communication and interpersonal skills, ability to interact with individuals across departments and functions.  Ability to work independently. Ability to influence others
  • Ability to thrive in a dynamic and fast-paced environment. Ability to achieve tight timelines on complex deliverables
  • Strong knowledge of SAS, SQL, Excel and other analytic tools required.
  • Strong knowledge and understanding of financial services preferred.
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