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Wealth Management, Client Document Reviewer

Req #: 170118997
Location: Singapore, 01, SG
Job Category: Relationship Management/Sales
Potential Referral Amount: 8000 Singapore Dollar (SGD)

About J.P. Morgan Chase & Co.


JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.  Information about J.P. Morgan is available at


The Client Document Reviewer works with the team to ensure effective outcomes, compliance with processes and complete quality control reviews of New Account Opening and KYC Maintenance, escalating any issues identified to the Document Review / KYC Maintenance Team Lead.
Job Description
The Client Document Reviewer will be part of the global Middle Office Operations team supporting all aspects of client Onboarding to include the fulfillment of Anti Money Laundering (AML) and Know Your Client (KYC) requirements. The Client Document Reviewer will work with the New Accounts Team and within the Document Review / KYC Maintenance team to ensure all client KYC records / documentations are compliant with regulatory standards, and will ensure high quality completion of all client-level due diligence requirements at the onset and renewal of client relationships. 
The Client Document Reviewers are expected to stay current with all regulatory changes and requirements around client KYC, Suitability and Documentation.
Key Responsibilities
    • Responsible for ensuring that process outputs are of high quality, in line with internal quality standards; escalating any issues to the Document Review / KYC Maintenance Team Lead
    • Escalation point for issues and face off to key stakeholders
    • Develop and produces critical metrics and reporting which provide data related to department performance, risk quantification and stratification and resource capacity limitations
    • Responsible for coordinating the effective completion of each assigned case from initiation to completion; following up with teams responsible for completing sub-activities across the end to end Doc Review / KYC Maintenance processes
    • Communicates in a clear transparent way and articulates on-boarding requirements and time commitments to the banker / New Accounts Team
    • Single point of contact to facilitate all queries for that case, including issues around PEP, screening, regulatory, compliance, legal, operational risk
    • Undertake Client due diligence on a timely basis and ensure they are performed to meet the required quality and detail standards as required by Policy & Procedures
    • Analyze AML risks associated with the client from a technical perspective, identify and escalate potential risks and operational issues as appropriate
    • Identify red flag / dot situations and escalate in line with policy and procedures
    • Ensure necessary KYC docs are attached to the client’s CDD in line with policy and procedures
    • Ensure Doc Review / KYC Maintenace file is updated on real time basis so as to reflect the accurate status
    • Ensuring appropriate and confidential handling / sharing of sensitive client data
    • Contribute ideas and participate in efforts to drive continuous improvement to enhance service delivery
    • Escalate issues in a timely manner in line with the escalation protocols
    • Escalate recurrent issues surrounding the onboarding process to management
    • Work independently and complete assigned tasks within the established timeframes
    • Participate in UAT and make suggestions on system improvements
Experience / Exposure
  • Relevant experience in Client Onboarding, including Documentation requirements for different PB accounts
  • Strong understanding of KYC, AML , Regulatory requirements (i.e. HKMA and MAS)
  • Strong knowledge of Private Banking industry
  • Strong interpersonal, analytical, problem solving, negotiating, influencing, facilitation, organizational, prioritization, decision-making and conflict resolution skills
  • Excellent communication skills, fluent in English and local language (written / verbal) as appropriate
  • Open minded, able to share information, knowledge and expertise with peers and team members
Key Competencies
  • A dedicated team player
  • Strong sense of ownership and responsibility
  • Comfortable with change, ambiguity, debate, conflict and informed risk taking
  • Ability to multi-task and manage multiple streams of work concurrently
  • A "can do" attitude with a passion for driving best practices
  • Logical, structured approach to planning and problem solving
  • Ability to challenge and influence stakeholders to ensure decisions are well thought out and can be executed from an operations perspective
  • Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions
Key Competencies
  • Business
    • Industry & Regulatory Knowledge
    • Risk Management
    • Communication
    • Managing complexity
  • Technical
    • Client  Service
    • Product knowledge(internal  / external )
    • Project Management & Project Governance
    • Process development & Management
    • Operational Management
    • Quality Management
    • Change Management
  • Behavioral
    • A dedicated team player
    • Strong sense of ownership and accountability
    • A "can do" attitude is a must with a passion for driving best practices
    • Willingness to make decisions, while ensuring buy in from stakeholders
    • Detail oriented - balanced with ability to think , prioritize  and act strategically
    • Logical, structured approach to planning, problem solving and decision-making
    • Comfortable with change, ambiguity, debate, conflict and informed risk taking
    • Multi-tasker who can manage multiple streams of work concurrently
    • Ability to challenge and influence stakeholders to ensure decisions are well thought out
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