Apply Now    

CIB Operations - Client Service Analyst - Italian/French Linguist - Professional - Bournemouth

Req #: 170122455
Location: Bournemouth, ENG, UK
Job Category: Customer Service
Potential Referral Amount: 2500 Pound Sterling (GBP)
JPMorgan's Solution Centre provides best in class customer service supporting multiple Treasury Service products,
platforms and market segments. The primary role of a Client Service Analyst is to act as a central point of contact and
advocate for clients, ensuring all technical and transactional related enquires are completed with the highest degree of
quality and efficiency.
Key Responsibilities
• Primarily a telephone-based role assisting clients with technical and transactional enquires. Typical enquiries range from
providing status of payments, debit/credit enquiries to advanced technical support on our online banking applications.
• The successful applicant must be a self-starter able discover and promote innovative ways to improve the client
experience, identify efficiency opportunities and reduce call/email volumes.
• Liaise with Relationship, Product and Operations Managers regarding service issues.
Investigate and inform senior management of potential processes that may reduce risk exposure. (i.e., formatting issues,
inconsistent procedure interpretation among service centers, incorrect processes, etc.)
• Track and manage all client enquiries within the Solution Centre case management systems.
• Work across multiple shifts covering core operating hours between 6am and 6pm UK time.
Your Background:
Must be fluent in English as well as fluent in Italian or French with strong written and verbal communication skills at a business level with emphasis on the use of correct banking terminology in Italian or French.     
• Strong customer service skills and experience
• International banking product knowledge in Wires, ACH (BACS, SEPA), Cheques, Liquidity
  • Online banking proficiency – usage and aptitude to learn
• Demonstrate active listening skills with analytical abilities to probe and provide consultative problem resolution
• Strong problem-solving and decision-making skills
• Exhibits ability to work effectively in a team environment
• Proficiency in MS Windows and Office with the ability to work with multiple applications at the same time
Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.