Apply Now    

Technical Operations Manager

Req #: 170117547
Location: Tampa, FL, US
Job Category: Technology
Potential Referral Amount: US Dollar (USD)

As a Technology Operations Manager, there will be strong focus on uplifting new application support model, in addition to incorporating new firm wide tools into daily production. You and your team will work with the business and technology leadership in defining, prioritizing and achieving strategic objectives, defining short and long term objectives for projects and technology platforms. Regularly communicate status of program to all impacted stakeholders. Clearly define project objectives, lead the development of the implementation plan, and oversee the execution of that plan. Provide the technical management team with constructive feedback as it pertains to project or overall program performance. Ensure compliance of application development activities for system integration with third party vendor solutions with technology risk policies.  Analyze project risks, costs, and benefits and makes relevant recommendations to business and technology leadership team. Develop processes and tools that encourage continuous performance improvements.

 

This position requires a strong self-starter who can proactively engage a virtual, cross organizational team without formal direction, and who has senior level interpersonal skills such as influence management, negotiation, and analytical/problem solving skills.  

  • Working knowledge of Consumer & Community Bank (CCB) IT and its supporting Lines of Businesses strongly preferred
  • Extensive experience establishing and managing to project plans and key milestone dates
  • Ability to develop and manage a project budget
  • Experience with projects in multiple technologies, functions and industries
  • Experience with Agile and waterfall software development methodologies
  • Proficient creating senior management presentations using MS PowerPoint
  • Experience managing resources that are geographically distributed and culturally diverse.
  • Strong written and oral communication skills
  • Excellent judgment and decision making
  • Ability to resolve conflict & facilitate decision-making
  • Proven ability to make complex decisions based on experience, analysis and judgment.
  • Flexible, process-oriented, organized, with excellent analytical & troubleshooting skills
  • Formal project management training and PMP Certification  is preferred

Proficient in Microsoft Office Suite and familiarity with Microsoft Project is require

 

24/7 Customer Support and Service Delivery Model

Performance Metrics & Reporting

Technical Problem Resolution

Business Applications Knowledge

Business Continuity/Resiliency Knowledge

Change Management

Corporate IT Audit Process

IT Risk Management

Asset/Inventory Management

Business Continuity Risk Assessment

Customer Service

Infrastructure Product KnowledgeLotus Notes

Operations Systems and Data Sources Knowledge

Vendor Management

Technical Systems Operations Management

  

 

Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.