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Client Service Analyst

Req #: 170118610
Location: Bangalore East, KA, IN
Job Category: Operations
Potential Referral Amount: 20000 Indian Rupee (INR)
The Consumer Banking Fraud Hotline provides general fraud assistance to bankers for suspicious transactions, check cashing, wires, new account openings, teller alerts, and transaction authorization above branch limits. The Fraud Hotline is the initial point of contact for all check fraud questions.

 

-Experience with searching and collating information, smart compilation of facts

- skilled to synthesize information from different data sources and collate per the requirement

- Ability to breakdown the task in hand and meticulously complete the tasks

- At least moderate level of fluency with MS Excel, PPT and Word Documents.

- Comfortable in working through online tools and databases to gather information and insights

- Ability to manage volumes and adhering to the SLAs

- Fluent in communication and highly energetic

- Is ambitious and has a learning attitude

  • Graduate in any discipline or equivalent
  • At least 12 months in the current role as a Team Leader or 18 months as SS III. Check Fraud Process knowledge preferred
  • High energy level with proven passion and single minded focus on improving performance
  • Strong analytical and problem solving skills.
  • Strong focus on Customer satisfaction
  • Adaptable to various changes in policies, procedures, and management styles and business direction
  • Excellent spoken and written communication skills.
  • Proficient in MS Word, Excel, Access, PowerPoint.
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