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Commercial Card - Vendor Mgmt Sr Specialist

Req #: 170120677
Location: Tempe, AZ, US
Job Category: Operations
Potential Referral Amount: 0 US Dollar (USD)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.comChase Consumer & Community Banking serves nearly 60 million households and 4 million small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice.  Chase Card Services consists of two businesses: Consumer and Small Business and Commercial Card. The No. 1 credit card issuer in the U.S. based on loans outstanding.

Commercial Card provides payment solutions to businesses, governments and other institutions for commercial expenditures, including business supplies, maintenance, repair, operational expenses and travel. Our solutions and best practices offer the control, reporting, reconciliation and financial benefits organizations need to streamline payment processes and help turn accounts payable departments into profit centers. Our online management applications provide clients with the ability to establish spending limits, create authorizations and workflows, streamline reporting and enforce buying policies throughout an organization.


The Vendor Mgmt Sr Specialist reports into the Supplier Experience organization within Commercial Card (CC). This individual will provide both outbound and inbound business-to-business supplier recruitment services.  They will work directly with suppliers via telephone and email to describe products and/or services in order to enroll suppliers for business-to-business card programs.


Key responsibilities:

  • Placing outbound calls to suppliers
  • Fielding inbound calls/emails
  • Providing suppliers with product and/or service information
  • Verifying accuracy of information provided by client and/or supplier
  • Researching contact information using available resources
  • Handling objections by addressing supplier concerns
  • Additional responsibilities as defined by manager


·         3-5 years relevant experience (Retention or marketing; business-to-business preferred)

·         Strong oral and written communication skills

·         Very strong telephone skills (75-100+ outbound calls/day)

·         Ability to manage sensitive supplier and/or client information

·         Proven vendor and/or relationship management skills

·         Strong organizational, project  and time management skills

·         Ability to learn and adapt to frequent changes in a fast-paced environment  

·         Goal-oriented and self-motivated

·         Strong team player who can partner well; positive attitude a must

·         Experience with MS Office applications (specifically Excel)


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