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Business Analyst - Operations Administration

Req #: 170005109
Location: Taguig City, 00, PH
Job Category: Operations
Potential Referral Amount: 15000 Philippine Peso (PHP)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.

 

It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.

 

JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.

 

Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/

 

Position Summary

  • Creation of data models related but not limited to, customer experience, business, operations, people, headcount, and performance.
  • Collection, transformation, and integration of data to spot trends and patterns and advise management accordingly.
  • Performance of analytical review to ensure that data is complete, accurate, and meaningful to key stakeholders.
  • Presentation of data and analysis in clear business language via quantitative and narrative reports.
  • Designing new methodologies and enhance current approaches to reporting and analytics.
  • Working closely with analytics and operations teams across various locations.
  • Facilitating calibration sessions with line-of-business representatives for the purpose of gathering qualitative insights and scenarios; to support the quantitative data.
  • Researching and preparation of decision support criteria, reference, and guides for the leadership team in the interpretation of data.
  • Publication of periodic and ad hoc reports related but not limited to customer experience, business, operations, people, headcount, and performance.
  • Maintenance of detailed process documentation, manuals, and reference materials with regard to data management and analytics. 

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/ F/ Disability/ Veteran

All application requirements (including updated resume) should be posted, submitted and completed in the JobConnect tool. Must meet the following minimum IJP Requirements:
  • TENURE: At least 12 months in current job and process.
  • PERFORMANCE RATING: Latest Performance Management Central (PMC) rating of Meets Expectations.
  • CORRECTIVE ACTION: Not within or under the prescriptive period for suspension.
  • PERFORMANCE IMPROVEMENT PLAN: Not in any Performance Improvement Plan (PIP). 
 
Qualifications
 
Since the role is of a highly technical nature, the following are the qualifications:
  • Solid college-level education in Statistics, Mathematics, Business Modeling or related disciplines; work experience preferably in data-intensive, customer-heavy industries, such as banking, shared services, utilities (electric, water, telecommunications), or broadcasting.
  • Demonstrable discipline in research, data gathering, and analysis.
  • Above average computer literacy with deep knowledge of MS Excel macro programming, statistics, data modeling and presentation tools. Familiarity with business intelligence concepts is also preferable.
  • Fast learner, creative problem solver, and with a pre-disposition to working heavily with numbers and vast amounts of data over long periods.
  • Excellent written and presentation skills; able to distill complex data sets and present them into understandable business language.
  • Exceptional organizational and people skills; comfortable working with multiple levels, functions, and geographies.
  • Strong attention to detail, high level of concentration, can work independently or with teams.
  • Agile and can execute work products in a fast-paced environment.
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JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.