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Wealth Management, Head of Asia Middle Office, Vice President

Req #: 170120379
Location: Singapore, 01, SG
Job Category: Operations
Potential Referral Amount: 8000 Singapore Dollar (SGD)

About J.P. Morgan Chase & Co.


JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at


JPMorgan Private Bank is a global wealth management leader that delivers the highest quality advice, service, and capabilities to wealth individuals and families in 36 countries around the world. The largest private bank in the U.S. and the third-largest worldwide in terms of total clients’ assets. JPMorgan Private Bank enjoys relationships with 40% of the individuals on the Forbes Billionaires list.
The Operations Manager will manage trade support teams across all brokerage products and other operational matters for Private Bank clients.  The Operations team core responsibility is trade processing which includes activities such as trade matching, trade booking, failed trade management and generating pre-confirmations.
Responsibilities of the role:
  • Overseeing the daily Operations production in terms of quality and timeliness
  • Managing the risk agenda related to the Operations activities by enforcing a strong control culture in the team, by managing KPIs to ensure that the team operates in a highly disciplined and controlled environment.
  • Resource planning of the team.  Managing the people agenda and development which includes objective set up and feedback on performance.
  • Providing reports and regular updates to the management on capacity and activities supported by the team.
  • Develop strong relationships with business partners.  Acting as an escalation point for all the issues relating to the Operations activities and special requests (large/unusual transactions) requiring senior operations manager attention.
  • Strong understanding on Private Banking business, with emphasis on its product offering and workflow.  Investigating any issue escalated and taking appropriate action to close the issue and avoid reoccurrence. 
  • Participating as subject matter expert in projects involving new product rollout, new system implementation, process implement etc, and for some of the projects, acting as project manager
  • Leveraging other groups in the Banks (e.g. Technology) to resolve systemic issues, improve productivity, efficiency and controls
  • 10+ years private banking / wealth management operations experience
  • Solid comprehension of Private Banking's range of investment products and services.
  • Disciplined approach to managing and acting upon key metrics.
  • Solid communication, time management and interpersonal skills; must be able to diffuse conflict diplomatically.
  • Strong leadership and management abilities; must be able to think strategically.
  • Ability to adapt to a rapidly changing business and technology environment; must be a change leader.
  • Methodical comprehension of how data and information flow through the firm's processing and reporting systems, and an in-depth understanding of all operation roles and inter-dependencies.
  • Must understand and comply with the regulations, policies and procedures related to products and services supported, and reinforce with their team the possible financial liabilities of the transactions associated with these products and services if they are not executed properly.
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