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Operations Analyst II

Req #: 170113739
Location: Wilmington, DE, US
Job Category: Technology
Potential Referral Amount: 0 US Dollar (USD)
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America‚Äôs households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com.
 
This role will be part of the CCB Card Corrections organization.  As a Correction Case Manager, you will be responsible for leading projects in support of resolving customer impacting issues within the Card Services organization. We use a rigorous process of defining requirements and project specifications. Analyze and discuss the potential risks/benefits involved in using the specified solution to address the issue. Conduct triage meetings and champion solutions through to resolution providing oversight and insight into the overall customer experience. During this path, you will be leading/participating in meetings at the operational and project level, providing continuous feedback on project status and offering creative/ alternative solutions to ensure the issue is executed in a timely manner meeting. Promote effective teamwork and manage the resolution of interpersonal issues. Define purpose, clear roles, tasks, milestones and measures of success. Develop project plan and execution approach. Monitor projects on an ongoing basis, evaluating progress and quality, managing issue resolution process and taking corrective action as necessary.

Qualifications:

  • 3 to 5 years of project management experience
  • Expertise in project management discipline, tools/techniques and Project Delivery Process
  • Ability to lead and motivate cross-functional teams and interact with all levels (horizontal and vertical)
  • Ability to be flexible, follow tight deadlines, organize and prioritize work
  • Strong verbal and writing communication skills
  • Strong team building skills
  • Experience using MS Word, Excel, MS Project, Access, Power Point, Visio, and knowledge of card processing systems.
 
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