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Executive Director - Senior HR Business Partner

Req #: 170116858
Location: Taguig City, 00, PH
Job Category: Human Resources
Potential Referral Amount: 40000 Philippine Peso (PHP)

Company Overview


JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.


It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.


JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.


Information about JPMorgan Chase & Co. is available at


Line of Business Overview


Consumer & Community Banking (CCB) serves 50 million customers with a broad range of consumer financial services, including personal banking, investment advice, small business lending, mortgages, credit cards, payments and auto financing. Our 160,000 employees serve our customers by following Chase's Five Keys to A Great Customer Experience.


CCB Operations consists of 35,000 employees who deliver customer service and support to consumers, small business owners and commercial clients. The teams align with our customer base through several operating components – Consumer Segment Operations, Community Segment Operations, Central Transaction Operations, Shared Services and Mortgage Banking.  In the Philippines Global Service Center, we employ 10,500 employees across the CCB Operations function.


General Responsibility


Reporting to the Head of HR for the Philippines Global Service Center, the Senior HR Business Partner will provide strategic leadership to the CCB Operations organization and have direct accountability for leading the team which supports our local leaders.  The role will provide an opportunity to establish and lead progress against our people priorities with a strong focus on change management, coaching, talent management, development, and delivering on a great employee experience at the local site level.  The incumbent is also responsible for developing and executing a broad agenda designed to attract, develop and retain talent across the organization. 


You will partner with HR colleagues to develop and implement specific HR programs directly aligned to the business strategy including: compensation philosophy, recruitment strategies, performance management, diversity initiatives, mobility and career development initiatives. 


Some of the complexities in the role may include cultural differences, varying employment practices within different business lines, remote management, and the ability to think globally and execute locally. 


In partnership with the global leadership team, you will work to identify the current and future needs of the organization and design HR strategies, plans and interventions to ensure the organization is positioned for future success. 


Key responsibilities include:


Change Management

  • Ensure that the environment-Employees, Leaders, Stakeholders are prepared for changes that will happen; plays a key role in the over-all implementation, transition of work and change management within the Philippines Global Service Center, particularly in relation to Client and Stakeholder management.

Talent Management

  • Partner with the business and the recruiting function in ensuring talents are acquired and developed
  • Drive succession planning discussions at Operating Committee level across the Philippines Global Service Center, ensuring that Senior Leaders have identified and actionable plans. Provide objective and fair inputs in the process 

Performance Management

  • Partner with the business in ensuring timely and data-driven implementation of online performance management system
  • Contribute in the review of the performance management system for continued relevance and appropriateness to the needs of the business
  • Work jointly with line partners on preventing or addressing performance issues
  • Understanding trends from all line of businesses to drive performance upward

Risk Mitigation and Compliance to Regulatory Requirements


·  Provide guidance to Management on HR policies and practices

·  Understand the concept of inherent risk and ensure appropriate 

   controls are in place to mitigate

·  Conduct sessions with the line partners on continuing understanding

   of regulatory laws and Code of Conduct requirements

·  Provide advice and guidance to line leaders on ensuring proper and

   timely implementation of the Corrective Action Policy and take the

   lead in the implementation of due process for defined levels of

   employee relations issues


 Compensation and Benefits Management


  • Develop a strong understanding of the market and, through partnering with the Comp & Benefits team,  provide recommendations on compensation and benefits strategies/framework of the business
  • Implement the annual compensation planning and review process in partnership with line managers through communication of the process and timelines
  • Generate and analyze needed reports

Employee Engagement


  • Work jointly with line partners to understand, communicate, and implement plans, strategies and change initiatives as required by business needs and trends
  • Partner with the business in driving and strengthening employee engagement initiatives that promote the strengthening of organizational culture and values
  • Contribute to the analyses of results of organizational surveys/ employee satisfaction surveys and in the development of and driving initiatives as a result of the analyses
  • Manage the employee exit feedback process, analyze attrition data, and recommend strategies or programs to improve retention
  • Communicate and implement HR policies and program in the line of business
  • Conduct focus group discussions or skip level meetings across levels as and when needed
  • Oversight of HR projects that cuts across the Philippines Global Service Center

Alignment of Practices

  • Ensure that HRBP's provide consistent support and are experienced similarly by Clients; OneHR thinking as this role represents not just the HRBP's but also All of HR.

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran



Minimum Qualifications: 

  • Experienced HR leader with a minimum of 10+ years of demonstrated performance and ability to provide strategic HR consultation and execution on HR issues including Change Management, Employee Relations, Staffing, Diversity, Culture Building, Talent, Compensation, HR policies and Performance; Talent Management

  • Experience leading and managing a team of geographically dispersed HR professionals.
  • Experience with Fortune 500 company and highly recognized branded organizations strongly preferred.
  • Previous HR experience in relevant environment such as call center or customer service preferred.
  • Ability to work collaboratively and to develop strong, positive working relationships across a matrix organization.
  • Experience in supporting a diverse employee population, with a demonstrated ability to operate with a global mindset.
  • Ability to identify and analyze business issues where HR strategies, products and services can be leveraged for maximum efficiency. 
  • Ability to effectively employ consulting tools and methodologies to determine employee performance needed to achieve business objectives.
  • Demonstrated leadership by influencing and driving strategy of the business through initiating in respectful debate and challenging the status quo.
  • Strong ability to make sound decisions and think creatively to offer alternative solutions in a fast-paced environment.
  • Ability to deal effectively with all levels of staff and management.
  • Ability to handle large amounts of confidential/sensitive information on a frequent basis.
  • Strong PC skills with hands-on experience in Excel, Word, PowerPoint, Outlook and HRIS systems.
  • Excellent interpersonal skills and teamwork.
  • Excellent written and oral communication skills.
  • Bachelor's degree in related field, advanced education preferred.
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JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.