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Wealth Management - Client Onboarding Team Manager - LATAM

Req #: 170116781
Location: Geneva, GE, CH
Job Category: Operations
Potential Referral Amount: 8500 Swiss Franc (CHF)

JPMorgan Chase & Co. is a leading global financial services firm with assets of more than $2 trillion, over 260,000 employees and operations in over 60 countries. It operates across four business segments including Corporate and Investment Banking, Commercial Banking, Asset Management, and Consumer and Community Banking.

The Wealth Management & Investment Solutions division is part of the Asset Management business segment.  It has offered for over 160 years customised solutions and client service of the highest quality to solve the complex needs of wealthy individuals and their families around the world.  With assets under management of $2.4 trillion, it is one of the largest asset and wealth managers in the world.

A Swiss regulated subsidiary of the JPMorgan Chase & Co. Group of companies, J.P. Morgan (Suisse) SA is a leading provider of asset & wealth management and custody services, employing more than 1000 people at both its Geneva headquarters and Zurich branch.


Client Onboarding:

The LATAM Onboarding Team forms part of the wider Client Onboarding team, with a particular focus on ensuring adherence to regulatory Anti-Money Laundering (AML) and Know Your Client (KYC) requirements for the LATAM market. The Team Manager is responsible to ensure key priorities are actioned, which includes the review of client documentation at account opening, the maintenance of data in a variety of systems, regular review of existing client files (KYC Periodic Review) and processing of any ad hoc changes requested by our clients.

Key responsibilities include:

  • Provide the team with the priorities for account openings, account maintenance and Periodic Reviews in accordance with the Business requirement and in agreement with the Process Leaders.
  • Create and maintain a Management pack to deliver the Business with transparent stats and metrics
  • Maintaining consistency for the LATAM market and its OnBoarding team regarding documents review and account opening processes
  • Keep the defect rate to the minimum and have clear action actions plan for repetitive issue.
  • Advise the business on a wide range of documents issues relevant to discretionary investment, asset allocation and due diligence
  • Support the business on new product development and launches
  • Provide insight on product distribution to clients
  • Advise on legal issues for the managed account platform
  • Work closely with other members of the legal department, and other control functions (e.g., Compliance, Risk) to identify and resolve issues impacting the Investment Solutions business.
  • Coordinate as needed with other divisions of the Private Bank
  • Representing the LATAM OnBoarding team on regional market meetings and other JPMS forums
  • Reviewing client account opening documentation to ensure adherence to legal, regulatory and internal requirements.
  • Direct communication with clients in the account opening phase in order to obtain information and documentation in an efficient manner – avoiding getting back to the client inappropriately
  • Review and processing of most client-signed documentation throughout the life of an account.
  • Managing a core team of 16 OnBoarding Officers
  • Prioritise and act a decision-maker for the team
  • Promoting the value of challenging the status quo, seeking to improve ways of working and having a forward-thinking mind-set, in line with the Firm’s Values and Strategy
  • Coordinating with Market Managers and Market BMs to ensure that bankers comply with regulatory and policy obligations
  • Training of OnBoarding Officers, Front Office
  • Acting as an escalation point for complex cases
  • Ensuring the right level of training for all team members in a consistent structure
  • Providing guidance and support to Market Managers, Market COOs and Bankers
  • Support Risk Management requirements, ensuring risks are managed effectively within the team



  • Bachelor's degree or higher in Finance or Law preferred
  • Experience in managing a sizeable team and delivering at pace in a pressured environment
  • Deep knowledge of the different structures open within the Wealth Management industry
  • Sound understanding of KYC/AML fields
  • Experience in implementing AML and KYC rules preferred
  • Project Management skills a definite plus
  • Drives results through leadership, people, communication and influence
  • Deep knowledge of the different structures open within the Wealth Management industry
  • Sound understanding of KYC/AML fields
  • High ethical values
  • A strong sense of ownership and responsibility
  • Willingness to make decisions, while ensuring buy in from stakeholders
  • Excellent organizational skills - attention to detail, methodical, process driven
  • Outstanding interpersonal, verbal, and written communication skills
  • Multi-tasker who can manage multiple streams of work concurrently and prioritize effectively
  • Strong Microsoft Excel knowledge
  • Fluency in English mandatory / fluency in other European languages would also be an advantage
  • Comfortable with change, ambiguity, debate, conflict and informed risk taking

JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer.

If you would like to pursue a career with JPMorgan Chase & Co.’s Legal Department in Switzerland, please apply online providing a cover letter and CV in English.

Due to legal restrictions, we will only be able to consider applications from applicants with a valid Swiss work permit, or holding a Swiss or European nationality.

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