Apply Now    

HR Solution Analyst, Global People Support

Req #: 170118613
Location: Hong Kong, , HK
Job Category: Human Resources
Potential Referral Amount: 20000 Hong Kong Dollar (HKD)
The Global People Solutions Team (‘GPS’) Analyst responsively applies attention to detail, organization, customer focus and communications skills to effectively process HR transactions and support HR cases across Corporate & Investment Banking (‘CIB’), under the direction of CIB aligned HR Business Partners (‘HRBPs’).

Main Responsibilities (include, but are not limited to the following):
  • Transactions, Analysis & Reporting – ensures consistent, accurate and timely transaction processing and analysis per established service level agreements (i.e., 24-48 hr. response for client inquiries, prompt case entry in AnswerKey and other HR reporting vehicles).
  • Risk/ Controls – observes risk and control policies and practices, anticipates and escalates risk matters promptly, and appropriately engages HRBPs, managers, Corporate Employee Relations
  • Policy, Procedure & Self Service Promotion – ensures policies, procedures and/ or organizational requirements have been followed; helps train HR and clients on use of HR tools and resources; promotes self service where appropriate.
  • Multi-Task & Leverages Resources – multi-tasks to deliver own activities from end to end effectively; leverages HRST tools and resources to manage case and project components effectively.
  • Communication, Escalation & Customer Focus – actively listens; ensures written and oral communications are clear, concise and timely; leverages multiple communications vehicles (i.e., phone, email, Microsoft Office Communicator) at the right time, to engage and keep clients informed.
  • Prioritize & Create Efficiencies – prioritizes work effectively and provides ideas to achieve greater efficiencies.
  • Planning & Organizing – leverages established HR and firm-wide and project management tools and resources to execute projects, cases, reports and transactions in an efficient, timely manner (i.e. GPS Mailbox, AnswerKey, Global GPS Playbook, SharePoint, Shared Drive, Project & Time Mgt. tools).
  • Self Development – displays a commitment to self development; gradually increases knowledge of the business, HR policies and processes, and assume more complex work over time across varied HR transaction and case types; monitors personal development plan using HR tools; takes ownership and responsibility for personal and professional growth and career.

 

  • Approximately 2 years HR experience preferred; college degree or equivalent experience.
  • Demonstrated organization skills, accuracy and attention to detail.
  • Customer service focused team player; operates with professionalism, urgency, and responsiveness.
  • Basic presentation and good communication skills (i.e., clear, concise, timely).
  • Good Technology, reporting, reconciliation and quantitative skills; knowledge of business application and HR systems (i.e., Word, Excel, PowerPoint, PeopleSoft, Manager Connection) a plus

 

Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.