Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com.
Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.
We are looking for a creative and resourceful Senior Digital User Experience Researcher with strong design research skills to join our Design Foundations team. We are building something special, and we need someone with the right skills and attitude to complement our multidisciplinary team of designers (visual, audio, interaction, motion) ux engineers, developers, and content strategists. Naturally, we want someone who can think outside (and inside) the box and provide fresh thought leadership, but we are also looking for an individual who will complement the team in additional research vectors. If you can explain why you’re that person, we want to talk to you!
As a Senior Digital User Experience Researcher on the Design Foundations team, you will work closely with our team of researchers across the country and report directly to the Foundations director. You will be responsible for scoping, crafting and executing research, as well as delivering insights that will help the Foundations team create systems, tools, and processes that help designers, researchers, and content strategists develop higher quality solutions, faster.
The minimal requirement is that you can demonstrate experience in planning, leading, and executing user research programs.
The strong candidate will:
Simply put, we are looking for someone with extensive research experience, a towering intellect, uncompromising talent, and supreme organizational ability. And of course, you have to be fun to work with and get along well with mostly really cool people.
In a nutshell, we want to out-distance the competition and vastly improve any customer tool, application, or web/mobile property we touch.
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Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.
The firm invites all interested and qualified candidates to apply for employment opportunities.
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JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.