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Reporting Analyst - eLetters

Req #: 170106331
Location: Wilmington, DE, US
Job Category: Operations
Potential Referral Amount: 0 US Dollar (USD)
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to
The Communication Services eLetters Process Team is being developed to support the eLetters Process and the related Events Ecosystem.  eLetters allows servicing letters to be delivered via email. Process Ownership also includes the related Events Ecosystem.  This role includes reporting definition and coding responsibilities on the new Communication Services eLetters Process Team. 
  • Identify reporting needs for operational items, controls, process.  Consider all audiences.
  • Understand eLetters process and data to facilitate meaningful reports. 
  • Define KPI’s for the process.
  • Define reports for all levels of the process: top of house to departmental.
  • Identify source data and reporting approach to ensure consistency of reporting for data points, roll ups, and date ranges.
  • Create reporting that will scale as business is added to the process.
  • Demonstrated understanding of data relationships, report structure, and data source concepts
  • Ability to create meaningful reporting for varied audiences
  • Ability to create self-service platforms for dashboard and detailed reports
  • Demonstrated familiarity with database structures, data retrieval methods, and performance concerns
  • Demonstrated ability to work independently
  • Ability to successfully engage in multiple initiatives simultaneously
  • Must be proficient with MS Word, Excel, PowerPoint, MS Project, SharePoint, Tableau, Alteryx and Visio;
  • College Degree, specialized training or equivalent work experience
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