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Business Analyst I - UAT (eLetters)

Req #: 170106828
Location: Wilmington, DE, US
Job Category: Operations
Potential Referral Amount: 0 US Dollar (USD)
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America‚Äôs households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to
The Communication Services eLetters Process Team is being developed to support the eLetters Process and the related Events Ecosystem.  eLetters allows servicing letters to be delivered via email.  Process Ownership also includes the related Events Ecosystem.   This role includes testing and confirmation of on boarded letters to the new process. 
  • Understand priority of individual customers waiting to onboard letters to eLetters
  • Understand prerequisites, process steps, and downstream impacts to assist customers with their requests
  • Understand testing approach and results
  • Ensures that letters are properly loaded, tested, and confirmed into the eLetters process through reviews, reporting, etc.


  • One to three years of prior experience in mortgage banking preferred. 
  • 3-5 years experience working management reporting and performance analysis techniques strongly preferred.
  • Demonstrated ability to work as team player, and to develop alternative solutions to complex problems, think outside the box, and recommend the best solution
  • Detail oriented with strong organizational skills;  ability to manage multiple tasks simultaneously and prioritize work efforts
  • Able to communicate effectively to an audience including all levels of LOB leadership
  • Develops partnerships with team members and peers.
  • Ability to operate in a collaborative and cooperative environment, and must possess the strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization.
  • Proficiency within the Microsoft Office suite Ms Access, PowerPoint, Excel functions including pivot tables, charts, embedded queries, macros and Visual Basic.
  • Strong oral and written communication skills. Expresses thoughts and ideas clearly and concisely
  • Independent logical problem solver; analytical ability to synthesize data and project outcomes.
  • Maintains the highest standards of honesty, fairness and ethics.
  • Keeps others informed of key business information, issues decisions and action.
  • Adapts well to increasing scope and complexity of work brought on by business growth.
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