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CIB Ops - FX eTrading Client Service - Analyst

Req #: 170110381
Location: London, ENG, UK
Job Category: Operations
Potential Referral Amount: 3500 Pound Sterling (GBP)

The FX eTrading Middle Office (eTMO) is responsible for Foreign Exchange operations/support for the Investment Bank’s proprietary and multi-dealer electronic trading platforms.  This area of the IB is one in significant spotlight due to the recent inception of JP Morgan Markets (a one stop shop for all client trading needs). This is an intensive business with high volumes of trading (c. 100k trade/day) trading around the clock from start of day Monday in Asia to end of day Friday in NY.  Primary functions of the Client Service team include OnBoarding, training, and fully supporting the external and internal ecommerce FX clients. The team offers its support services through client hotlines as well as a global email inbox.


As a member of the team, main responsibilities will include:


  • Providing excellent customer service to all incoming client queries
  • Working with Front Office to enable clients to deal electronically
  • Help maintain our onboarding queues to meet SLAs determined by the business
  • Generate weekly MIS to provide to front office in regards to number of queries, new onboards, and trainings
  • Rapidly identify and remediate any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client

The candidate should meet the below minimum skills:

  • Strong attention to detail
  • Self-starter, able to work proactively to achieve results
  • Strong communication skills both with internal and external parties
  • Strong team player
  • Highly-organized and efficient
  • Able to work in a high pressure environment
  • Proactive, confident and inquisitive, with ability to learn quickly
  • Process oriented, conscientious and methodical
  • Knowledge on how to effectively service clients
  • Knowledge of the FX business a plus
About J.P. Morgan Corporate & Investment Bank
J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
About J.P. Morgan Chase & Co.
J.P. Morgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.1 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, J.P. Morgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about J.P. Morgan Chase & Co. is available at
JPMorgan offers an exceptional benefits program and a highly competitive compensation package.
JPMorgan is an Equal Opportunity Employer.
Closing date : 6th October 2017
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