"J.P. Morgan is a leading global financial services firm, established over 200 years ago:
We are the leader in investment banking, financial services for
consumers and small businesses, commercial banking, financial
transaction processing, and asset management.
o We have assets of $2.5 trillion and operations worldwide
o We operate in more than 100 markets.
o We have more than 243,000 employees globally.
wholesale businesses include J.P. Morgan’s Asset Management, Commercial
Banking and the Corporate & Investment Bank which provide products
and services to corporations, governments, municipalities, non-profits,
institutions, financial intermediaries and high-net worth individuals
and families.Our corporate functions support the entire organization and
include the following functions: Accounting, Audit, Finance, Human
Resources, Operations, and Technology.J.P. Morgan in India provides a
comprehensive range of Corporate & Investment Banking, Commercial
Banking, Asset & Wealth Management, and Corporate functions services
and solutions to our clients, executing some of the most important
financial transactions and providing essential strategic advice to our
clients such as the government, large domestic and multi-national
corporations, non-government organizations and financial institutions
and investors. India is a key market for JPMorgan Chase globally and our
employees in India are a critical part of how we do business globally
and are integrated within our businesses. Our Global Service Centers
(GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad
to support the firm’s operations regionally and globally. The centers
provide comprehensive strategic support across technology and business
operations processing to all lines of business and the corporate
functions. The Consumer Banking Specialist is responsible for providing
timely resolutions to our Consumer and Community Banking customer’s
queries. They will connect with our customers through inbound/outbound
calls regarding transactions on their accounts such as payments, loans,
charges/fees, interest rates, rewards and other issues.
Line of Defense (FLOD) Testing Organization – The FLOD Testing team is
responsible for identifying and escalating control issues in the branch
network through testing of adherence to operational policies and
procedures. This group consists of approximately 100 employees and is
part of the Consumer Administration Office (CAO) organization.
In this highly visible First
Line of Defense role, our team develops and executes testing, including
reviews of all branches annually and review of account documentation and
digital video recordings. We are accountable for the strategy and
delivery of test results to ensure issues are identified timely.
Additionally, we provide recommendations and lead the development of
solutions to address identified issues.
Knowledge of branch banking operations, risk and controls is required
Must be very detailed oriented with strong problem solving, analytical and organizational skill
Possess the ability to set priorities and work with limited direction to achieve desired goals and results
Self-motivated with the ability to prioritize and manage multiple tasks simultaneously
Must be comfortable working as a remote employee
Flexible in nature with the ability to thrive in a fast-paced and changing team environment
Must have effective PC skills, experience using Outlook, MS Excel, MS PPT, MS Word and SharePoint
Previous work history with Audit, Risk, or a control function a plus
Excellent communication and interpersonal skills with the ability to effectively and confidently with the personality to challenge requests and the status quo.
Strong understanding of internal control concepts with demonstrated superior analytical skills, combined with an understanding of operational risk management practices.
Demonstrated strong analytical and problem solving skills.
Attention to detail with the ability to multi-task and work well in a fast paced organization.
2-3+ years of overall experience with a strong background in controls, analytics, and data analytics.