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CIB Operations – Transfer Agency- Registration and Investor Services - Associate

Req #: 170117447
Location: Senningerberg, L, LU
Job Category: Operations
Potential Referral Amount: 4000 Euro (EUR)


The Transfer Agency Registration team is responsible for the maintenance of the shareholder register for the Funds serviced by JP Morgan Bank Luxembourg SA.
Leveraging a global operating model whereby back office processing is performed from other JPMorgan locations, the principle objective of the role is to ensure effective governance of those sites whilst having direct responsibility for the execution of all external communications covering client and investor query management as an in country task.
Fluency in the Dutch language is a requirement for this role.
  • Supervision and governance over the outsourced Transfer Agency activities to other JPMorgan sites. Ensuring that all requests for the creation and maintenance of Investor and Agent records are processed accurately and in a timely manner.
  • Supporting the Transfer Agency Registrations Manager with monitoring performance execution.
  • Evaluate data trends to identify improvement opportunities and associated issues and risks.
  • Checking of daily, weekly and monthly internal control reports issued by our outsourcing partners.
  • Pre-approval of all investor account openings relating to new relationships.
  • Responding to client and investor queries as relates to the Transfer Agency registrations processing, including telephone queries.
  • Processing violations for Transaction Monitoring, Sanctions and or PEP matches across the various screening systems.
  • Supporting the Transfer Agency Registrations Manager with further evolving and embedding the governance and control model.


  • The successful candidate should be interested in working in a fast paced and dynamic environment and participate in a number of key initiatives that have an impact on the department.
  • Highly motivated, energetic self-starter, who takes ownership of issues and drives them to resolution.
  • Good organisational skills – manages and prioritises multiple tasks across different time horizons within deadlines.
  • Strong analytical, problem solving and process re-engineering skills.
  • Excellent written and oral communication skills with the ability to present information in different degrees of detail and form depending on the audience.
  • Strong team player with excellent influencing and partnering skills.
  • Product & Business knowledge, including 5 years experience in Fund Administration / Transfer Agency.
  • Fluency in English with strong verbal and written communication.
  • Dutch or Flemish speaking would be an advantage

About J.P. Morgan’s Corporate & Investment Bank

J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.  Further information about J.P. Morgan is available at
JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package.
JPMorgan Chase & Co. is an Equal Opportunity Employer.
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