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Business Analyst - Senior

Req #: 170114763
Location: Tampa, FL, US
Job Category: Technology
Potential Referral Amount: 5000 US Dollar (USD)
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at


Corporate Technology & Risk (CTR) delivers streamlined and consistent solutions supporting JPMorgan Chase’s Controls, Compliance, Legal, HR and IT Risk agendas, with a focus on stability, delivery, efficiencies and people. The goal of CTR’s drive to standardization, consistency and simplicity is a JPMorgan Chase architecture that fosters long-term productivity, quality and innovation across the entire enterprise. The disciplines within this organization are Legal, Compliance & Security Technology, Oversight & Controls Technology, Identity & Access Management, IT Risk & Controls,

HR Real Estate & Global Services Technology, and Third Party Risk Management.


Vice President, Business Analyst Lead will be responsible for working with business stake holders to understand and document use cases and requirements for Identity, Provisioning, and Automation services.


As a member of the EPV Advisory Services team, within Global Identity & Access Management, you will be responsible for driving the on-boarding of privileged accounts to Enterprise Password Vault.  The ideal candidate will be a self-motivated, process-oriented individual with strong organizational and client-interfacing skills who is able to interact effectively with all levels of management.  The Privileged Access BA will have an understanding of the EPV technical platform in order to guide client applications to the appropriate solution.  Previous experience with Identity and Access Management and Privileged and Emergency Access is desired.


Responsibilities will include:

  • Delivering projects on time and within budget with superior results across multiple in-house developed and vendor products in the provisioning, identity, and automation domain areas
  • Producing complete system specifications that enable the engineering and development staff to build systems with minimal re-work
  • Demonstrating an ability to learn and understand new subject matter quickly
  • Maintaining business process maps across multiple products in the provisioning, identity, and automation domain areas
  • Aiding in the creation of project charters, analysis for value capture, and document business needs for specific projects to be chartered
  • Gathering requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis and task and workflow analysis
  • Documenting use cases, functional and non-functional requirements for the project
  • Participate/leading review and final sign-off of functional/non-functional requirements for the project
  • Gathering and critically evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. Analyzing tradeoffs between usability and performance needs.
  • Acting as the liaison between the engineers, developers, business units, various technology teams and support teams
  • Collaborating with engineers and developers to document user guides, support manuals etc for the technology
  • Helping coordinate enrollment of business users into the system
  • Manage a team of 4-5 other BA's and lead them in their daily responsibilities, coach them in career planning, and provide consistency for the team
  • Facilitate implementation of new functionality through training sessions, demos, and the development of appropriate documentation




  • Bachelor's Degree in Computer Science, Information Technology or related field.
  • Minimum of 10 years of professional working experience in applicable technical role.
  • Demonstrated experience leading and managing a team.
  • Familiarity with large-scale application development with  hands-on system analysis and design experience.
  • Strong written and verbal communication skill, for both technical and non-technical areas, with the exposure of the cross-culture environment
  • Strong analytical and problem solving skills. Good team player but also able to execute and solve complex problems independently.
  • Solid knowledge of IT Risk and Control, especially in the application security domain highly preferable.
  • Strong understanding of the global banking business and operations preferred.



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