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Senior Application Support Engineer

Req #: 170117132
Location: New York, NY, US
Job Category: Technology
Potential Referral Amount: 5000 US Dollar (USD)
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.
                                                                     
Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone.
 
As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.
 

As a Senior Application Support Engineer, you will be accountable for one or more of the following: incident management, change management, impact identification, management communication, client relationship management, service improvement, discovery/gathering/documenting of business needs and requirements, complex internal/external customer file implementations.

 

You will be responsible for the following but is not limited to:

  • Work with key stakeholders to ensure that overall business and goals for delivering technology-based services are met 
  • Function as a Service Delivery manager to communicate with key stakeholders regarding system outages, issue resolution, infrastructure changes, and other pertinent matters that impact internal and external customers
  • Work with project teams resources to ensure environment readiness prior to planned turnover dates
  • Identify process gaps and streamline processes for efficiency
  • Plan, coordinate, and manage lower (non-prod DEV, IST, and QA) environment sync ups prior to and post releases
  • Build relationships with project teams to promote partnerships
  • Understand infrastructure changes and how they impact downstream systems and environments.
  • Drive root cause analysis of incidents.
  • Responding to direct and indirect inquiries based on existing and emerging SLAs.
  • Understand infrastructure changes and how they impact downstream systems and environments.
Required Qualifications:
  • Bachelor's degree in Computer Science, Engineering or related field.
  • Minimum 6+ years’ experience with Powerpoint, Word, and Excel.
  • Minimum 3 years’ experience with Microsoft Project.
  • Minimum 6+ years’ experience working with application development infrastructure setup and deployment.
  • Strong knowledge of infrastructure/environment components (middleware, policy servers, monitoring, environmental properties) and the integration into application architecture.
  • Experience with Linux, AIX, Apache Tomcat or other like technologies.
  • Familiarity with SQL Database interface and tooling.
  • Web application development experience with ability to read, understand, and modify code (code-competency) for diagnosis, escalation and resolution.
  • Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Linux Support tools, connectivity tests, etc.
  • Understanding of n-Tier application architecture concepts.
  • Ability to plan, schedule and monitor work activities in order to meet time and quality targets.
  • Ability to absorb rapidly new technical information, business acumen, and apply it effectively.
  • General understanding of various IT security concepts as they relate to application environments.
  • Provide excellent customer service within defined SLAs.
  • Experience using Jenkins or Jenkins-like tools.
  • Ability to work well within a multi-disciplinary team structure, but also independently.
  • Strong interpersonal and verbal and written communication skills.

 

Preferred Qualifications:

  • Strong technical aptitude and willingness to learn new technology.
  • Ability to create application architectural logical and physical diagrams.
  • Familiarity with Git/Bitbucket, Team City, and Atlassian tools a plus.
  • Familiarity with AWS services like S3, Amazon Glacier, Amazon Search, and Amazon RDS a plus.
  • Experience supporting applications in shared or virtual environments.
 
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