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Application Support Analyst

Req #: 170111413
Location: Houston, TX, US
Job Category: Technology
Potential Referral Amount: 3000 US Dollar (USD)


Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits. CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.

The Application Support Analyst within the Custody and Securities Processing Production Management (PM) team is responsible for technical support of production application and Infrastructure. The team handles all support requests, incidents, issues, tickets and business continuity activities, to ensure flawless and quality delivery of services to end users. This is a critical role requiring a highly dedicated individual who can take ownership and provide procedural and technical support to various teams and internal/external stakeholders.

The team is responsible for managing the Custody, Asset Servicing, and Securities Processing platforms. These platforms process trade confirmation and settlements, manage and service corporate actions, and interface with accounting and general ledger systems.

In addition to driving resolution of day to day issues, and major incidents and outages to resolutions, the Application Support Analyst will work hand-in-hand with application development, infrastructure and implementation teams. The PM team member will be  responsible for implementing Best Practices, identifying opportunities for improvement and efficiency gains, and ensure risk and controls compliance for the supported platforms.

This role is in a 24/7/365 highly available, on-call environment, and as such, is in a high-pressure environment and demands a dynamic individual with excellent communication, strong analytical skills, acumen and the ability to assimilate information quickly, with focus on incident and problem management.

General Tasks & Responsibilities:

  • Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages.
  • Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives.
  • Implement continuous process improvement, including but not limited to , policy, procedures, and production monitoring.
  • Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing
  • Develop and maintain relationships with technical staff, end users and clients.
  • Carefully evaluate alternative risks and solutions before taking action to provide timely resolution.
  • Demonstrate creativity, innovation and high performance.

Required Experience:

  • 5+ years of hands-on experience in Operations/Production support.
  • 1-3 years of hands-on experience in data analysis/ SQL.
  • 3-5 years experience managing UNIX/Linux environment.
  • 1-3 years experience in UNIX shell, Perl scripting.
  • Knowledge of XML, SWIFT and FIX protocol is a plus.
  • Experience working with scheduling tools like Autosys/Control-M is a plus.
  • Strong analytical & trouble shooting skills required.
  • Experience in Disaster Recovery planning and test execution.
  • Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.
  • Experience working in financial services industry supporting mission critical applications is a big plus.


BA/BS required in Computer Science or equivalent.

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