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CICS Systems Infrastructure Engineering

Req #: 170115773_1
Location: Columbus, OH, US
Job Category: Technology
Potential Referral Amount: 3000 US Dollar (USD)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

Global Technology Infrastructure Service Delivery (GTI) is the technology infrastructure organization for JPMorgan Chase, partnering with all lines of business to deliver a wide range of high-quality products and services. We provide exceptional project execution and financially disciplined approaches and processes in the most cost-effective manner by following three strategic objectives

This position is to be a member of JPMorganChase & Co's Global Technical Infrastructure CICS for z/OS Mainframe Systems  Engineering Services team. As part of this team, this individual will ensure CICS reliability, availability, and serviceability, disaster recovery support, provide CICS Infra-Structure support, and provide problem resolution as well as installation of all IBM CICS and CICS-related OEM products. At JPMorgan Chase we have a very diverse computing environment. Candidates for this position must be very flexible and responsive to the changing environments.
This high-energy, results-oriented job requires:
  • Strong CICS knowledge and technical skills
  • Excellent problem resolution skills
  • Proficiency in SMPE is a plus
  • Ability to multi-task
  • Work schedule flexibility
  • Adaptability to challenging business conditions
  • A commitment to customer satisfaction
General Responsibilities:
  • Installation and implementation of maintenance software product packages (CICS and OEM)
  • Research, design, develop and implement new CICS project related work
  • Research and apply proactive software maintenance
  • Provide input to management on infrastructure opportunities
  • Develop wellness healthcheck scripts, processes and procedures
  • Contribute to Root Cause Investigation
  • Perform daily system admin type tasks in support of the CICS environments such as define CICS resources (RDO, JCL, PROCS, etc.)
  • Work with application developers and QA support groups to resolve issues and problems with CICS.
  • Interface with application programming teams and other support areas in support of day to day tasks.
  • Develop scripting to automate common system tasks/actions, alerts and problem tickets
  • Perform daily healthchecks and follow up on CICS System issues
  • Monitor system resources, make tuning recommendations.
  • Implement tuning and capacity changes at the CICS level
  • Provide timely resolution to CICS software related problems and performance issues including 24/7 on call support.
  • Provide on-site CICS Point Of Escalation support
  • Work with vendors and technical support teams to identify CICS software related problems.
  • Participate in the recovery of the CICS systems as part of Disaster Recovery
  • Participate in the Problem and Change management process
  • Support the CICS systems in a RACF and ACF2 environment.
  • Provide technical recommendations involving the CICS environments and tools upon request.
Ideal candidate has extensive, proven experience in all technical aspects of supporting CICS which include product installations to problem resolution in a large IT environment, and possesses strong communications skills.
  • Requirement of 7-10 years of CICS Systems Programming and Internals background
  • “Master-level” knowledge and understanding of both CICS and OEM products and how they interact.
  • Self-motivated, self-starter, capable of working independently, strategic thinker and results-orientated
  • Ability to coordinate tasks with end users and technical teams in a high paced service oriented environment
  • Provide 24x7 support as scheduled or as required.
  • Capable of handling high risk and high visibility tasks with ease
  • Effectively manage and communicate with software vendors regarding open problem tickets
  • Strong overall problem solving skills
  • Excellent verbal and written communication skills
Skills required:
  • CICS Version 5.3 experience
  • SYSplex and CICSplex knowledge (CPSM, RLS, WUI, etc)
  • SMPE knowledge for CICS and OEM-product installations/maintenance
  • Substantial hands-on experience performing CICS systems programming and problem resolution in a mainframe z/OS operating system environment
  • Experience with z/OS ISPF, JCL, and JES2, etc
  • Experience with CA/ACF2 and RACF
  • REXX/CLIST scripting a plus
  • Monitoring tools experience a plus
  • CICS-related ISV tools and problem solving tools a plus
  • BS in Engineering (or equivalent experience)
  • Computer Science
  • MIS or related field (or equivalent experience)
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