This role is with the WCOB Support Team which sits in the CIB CAO Product Development Group. The team supports a global CIB multi-functional user base (~5,000 users) covering WCOB Operations, Sales and Compliance functions engaged with KYC due diligence requirements for both the onboarding of new business as well as the remediation of existing clients.
The team resolves business application queries for all users of the CIB CAO Controls application suite, partnering with the appropriate Technology teams to resolve issues of a technical nature.
The team is also responsible for; Creation of MIS reporting and the ongoing support of existing reports, Application training, Coordination of global “Model Office” testing.
The team has a global presence in 7 locations (Singapore, Hong Kong, Bangalore, Bournemouth, Brooklyn, Tampa, Sao Paolo). The WHEM Lead role will manage WCOB Support team resources located in Brooklyn, Tampa and Sao Paolo and report to the global head of the WCOB Support Team in Bournemouth.
Team Core Responsibilities
Prioritize and maintain oversight of application issues being addressed by Technology
Ensure that the Business teams maintain a good understanding of the application suite through active stakeholder engagement and the production and delivery of training materials and user guides
Primary Skills / Experience Required
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